Team and Customer Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist both Founders with managing their schedules and organizing meetings, ensuring all participants are well-informed.

• Arrange and coordinate travel plans for both Founders.

• Organize important team events.

• Support the preparation of presentations for board meetings and leadership team discussions, and follow up on assigned tasks.

• Handle personal administrative tasks for both Founders.

• Strategically plan ahead for both Founders to enhance productivity.

• Oversee and potentially lead ad hoc projects assigned by the Co-Founders.

• Contribute to the efficient functioning of the executive team.

• Facilitate and help manage the Team Recognition program.

• Assist in scheduling onboarding for new team members.

• Monitor team KPIs, including tracking performance and conducting quarterly reviews.

• Organize Board and Leadership Team meetings across various time zones.

• Manage customer service systems, including email inboxes for Australia, the US, and the UK, as well as Gorgias, chatbot, and social media platforms.

• Deliver outstanding customer service and enhance customer experiences.

• Address customer inquiries, issues, and feedback with customized solutions.

• Become knowledgeable about the company’s products, policies, ingredients, packaging, and brand ethos.

• Collaborate with the Quality & Regulatory team to ensure compliance for regulated SPF products.

• Serve as the first responder to Instagram and Facebook inbox and comment inquiries.

• Partner with the social media team on community programming, content development, product involvement, and outreach to content creators and influencers.

⛳️ Requirements

• Candidate must be based in the Philippines.

• Minimum of 2 years experience as a Virtual Assistant or in a Customer Service role.

• Self-motivated, solution-oriented, detail-focused, with outstanding organizational and follow-up abilities.

• Capacity to effectively manage and prioritize various projects.

• Strong attention to detail and execution quality.

• Ability to think strategically, generate new ideas, drive change, and adapt to a fast-paced environment.

• Excellent written communication skills and interpersonal abilities to maintain a professional tone reflecting brand values.

• Competence in handling numbers and general budget management.

• Must be able to align with Australian business hours, approximately 9 AM–5 PM, Monday to Friday.

• Willingness to occasionally work outside of Australian business hours.

• Must disclose any current ongoing roles or client commitments.

🏝️ Benefits

• Fully remote work from home.

• Flexibility in managing your schedule as an independent contractor.

• Opportunity to collaborate with an innovative Australian beauty and skincare brand.

• Engagement as an independent contractor.