Tax Research Representative – Seasonal

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Deliver prompt and precise written replies to intricate tax inquiries made by tax professionals via the online chat platform.

• Conduct research and evaluation of federal, international, state, and local tax matters utilizing tax research tools and internal knowledge bases.

• Address tax-related situations involving individual, business, estate, and trust tax returns.

• Work collaboratively with team members and leaders to handle incoming chat volume and fulfill service expectations.

• Uphold high standards of accuracy, clarity, and professionalism in all written communications.

• Remain updated on modifications to tax laws, regulations, and company policies through continuous training and learning opportunities.

⛳️ Requirements

• Associate’s degree in a relevant field or equivalent experience through a combination of education and related work experience.

• Minimum of 1 year of relevant work experience.

• Prior experience in customer service.

• Strong knowledge of tax laws and adept research skills.

• Capability to provide clear and accurate written guidance on complex federal, state, local, and international tax queries.

🏝️ Benefits

• Medical and prescription drug coverage for eligible associates and dependents.

• H&R Block Retirement Savings Plan (401(k) Plan).

• Employee Assistance Program.

• (Virtual) fitness center programs.

• Associate discount program.

• Business Travel Accident Insurance.

• Associate Tax Prep benefit.

• Competitive pay.

• Ongoing training and continuous learning.