This is a fully remote position, open to applicants in United States.

📋 Description

• Interact with clients and deployment partners to ascertain and articulate requirements, guiding customers throughout the implementation journey for OSV tax services.

• Tailor the TaxEx application to meet customer specifications.

• Assess and evaluate tax needs along with data requirements.

• Collaborate with clients to pinpoint and address issues that may affect project scope or service delivery.

• Oversee the tax implementation process from initiation to completion.

• Advise customers on matters related to data integrity.

• Hold regular checkpoints with clients to ensure timely delivery of tax services and completion of project documentation.

• Conduct customer calls in a clear and concise manner.

• Ensure that customer projects are meticulously planned and effectively monitored.

• Collaborate with internal OSV teams to eliminate gaps for successful customer transitions.

• Collect essential legal and necessary documentation to accurately set up taxing jurisdictions in line with authoritative guidelines.

• Foster and maintain customer relationships to ensure successful transitions to Operations both prior to and following go-live.

⛳️ Requirements

• A Business Degree is preferred.

• Prior experience working with either TaxEx, Workday, PeopleSoft, or other ERP HR/Payroll systems/applications, particularly with tax-specific configuration.

• 3-5 years of project management experience in Payroll, Payroll Tax, or Financial implementations.

• Proven experience in effective consulting.

• Capability to work collaboratively with clients to define project expectations and align with strategic objectives.

• Must possess strong organizational skills, attention to detail, and excellent written and verbal communication abilities.

• A passion for delivering exceptional customer service.