Tax Clerk (StFa), Customer Support, Accounting

This is a fully remote position, open to applicants in Germany.

📋 Description

• Conduct demo calls while actively listening to and understanding customer needs within the e-commerce and SaaS domains, and provide suitable solutions.

• Manage support tickets autonomously and deliver prompt, customer-focused resolutions.

• Work closely with onboarding and automation teams to ensure customer satisfaction and further enhance solutions.

• Independently generate content such as blog posts, templates, or help documentation.

• Actively contribute to the execution of the AI and content strategy.

⛳️ Requirements

• Background in financial accounting or a strong grasp of tax-related procedures.

• Experience in direct customer interaction, preferably in a SaaS context.

• Strong awareness of customer needs.

• Ability to define, monitor, and achieve realistic goals and KPIs.

• Confident communication skills in both German and English, both written and spoken.

• Proficient in Zendesk, Confluence, Slack, Google Workspace, or similar platforms.

🏝️ Benefits

• Comprehensive onboarding program.

• Dedicated mentoring.

• Continuous opportunities for professional development.

• Regular performance and development evaluations.

• Annual training budget.

• Open company culture with flat hierarchies.

• No dress code.

• Team dinners.

• Fitness activities.

• After-work drinks.

• Regular company offsites.

• Remote-first approach or the option to work from the office located at Ostbahnhof.

• Balcony with a view of the Spree in the office.

• Flexibility in arranging working hours and locations.

• Attractive compensation package.

• 30 days of vacation.