Tax Administration Supervisor

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Deliver daily leadership and operational guidance for the Buenos Aires Tax Administration team.

• Directly manage, mentor, and assist Tax Administration Associates.

• Oversee workflow coordination, quality assurance, resource allocation, onboarding, training, and service delivery.

• Provide coverage, address escalations, offer training, and support during peak periods as necessary.

• Allocate portfolios, prioritize and distribute tasks, and maintain cross-training and backup support.

• Track workload, capacity, utilization, schedules, productivity, turnaround times, service metrics, and workload trends.

• Evaluate completed tasks for accuracy, quality, punctuality, and adherence to standard operating procedures.

• Identify workflow risks, capacity issues, and service challenges, escalating as appropriate.

• Facilitate process enhancements, update documentation, and promote the use of new tools and technologies.

• Coordinate onboarding, training, and cross-training efforts; pinpoint skill gaps and suggest development opportunities.

• Serve as the main operational contact between the Buenos Aires team and the Tax Admin Leader.

• Relay priorities, deadlines, workload variations, and ongoing concerns.

• Assist the Managing Director and Director with services, tax engagement administration, and other sanctioned Tax Administration tasks.

• Ensure adherence to BPM information security, confidentiality, privacy, and document-handling protocols.

• Maintain precise operational documentation and assist with audit or compliance requirements.

⛳️ Requirements

• Prior experience supervising or leading an administrative, operational, shared services, or professional support team.

• Strong skills in organization, prioritization, coaching, and workload management.

• Hands-on, player/coach leadership approach, willing to step in to support the team during busy times.

• Exceptional written and verbal communication skills in English.

• Capability to anticipate needs, handle competing priorities, and meet deadlines in a dynamic environment.

• Keen attention to detail, sound judgment, and dedication to service quality.

• Experience in professional services, accounting, tax, legal, or consulting is preferred.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional growth and development.

• Comprehensive health and wellness programs.

• Flexible working arrangements.

• Collaborative and inclusive work environment.