Talent Success Coach

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Act as the main contact and mentor for designated remote talent.

• Assist new talent in navigating onboarding and initial integration into their positions.

• Conduct regular check-ins and coaching sessions focused on performance, engagement, and overall well-being.

• Proactively identify and resolve issues related to performance, attendance, communication, or engagement.

• Provide clear and constructive feedback, aiding talent in establishing and achieving their development objectives.

• Collaborate and escalate issues with account management, recruiting, and operations teams as necessary.

• Monitor risks related to retention and support initiatives aimed at enhancing talent satisfaction and retention.

• Collect feedback from talent and clients, sharing insights to refine processes.

• Keep precise records of coaching interactions, follow-ups, and outcomes.

• Advocate for the company culture, values, and best practices associated with remote work.

⛳️ Requirements

• Background in coaching, people support, talent management, HR, recruiting, account management, or a similar role involving direct interaction with people.

• Excellent written and verbal communication skills in English.

• Capability to provide constructive feedback and manage sensitive discussions with empathy and professionalism.

• Strong organizational skills and ability to follow through, managing several talent relationships simultaneously.

• Comfortable working independently in a remote setting and utilizing online collaboration tools.

• Proficient in problem-solving and conflict resolution.

• Experience in supporting or managing remote or distributed teams (preferred).

• Background in a staffing, BPO, or outsourcing environment (preferred).

• Training or certification in coaching or HR-related fields (preferred).

🏝️ Benefits

• Experience our enjoyable, inclusive, and innovative culture that appreciates your unique contributions and fosters your professional development.

• Daily chances to learn, innovate, and excel.

• Opportunities for career advancement and access to resources.

• A dynamic, fast-paced, and engaging work environment.

• Flexibility to work from home or any location of your preference.

• Emphasis on work-life balance with no stressful commutes.