Talent Acquisition Operations Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Lead, mentor, and nurture the Talent Acquisition Operations team.

• Conduct performance evaluations, coaching sessions, and developmental planning.

• Set operational KPIs, service levels, and performance expectations.

• Oversee the full spectrum of Talent Acquisition operational activities across various regions.

• Ensure the timely processing of requisitions, offer letters, system transactions, and recruitment operational requests.

• Monitor operational SLAs and service quality standards.

• Maintain candidate, requisition, and recruitment data in Workday and associated systems.

• Manage recruitment governance, approval processes, compliance, and audit preparedness.

• Support onboarding readiness and pre-employment tasks.

• Manage access, utilization, invoice tracking, and coordination with sourcing platforms.

• Identify operational risks and implement both corrective and preventive measures.

• Drive the standardization, optimization, automation, and transformation of global Talent Acquisition processes.

• Lead the documentation of processes, development of SOPs, policy creation, and governance frameworks.

• Assist with Workday enhancements, testing, implementations, and change management.

• Build collaborative relationships with Talent Acquisition, HR, Hiring Managers, Onboarding, Finance, Legal, IT, ATS support, and external sourcing vendors.

• Serve as the main operational point of contact for Talent Acquisition processes and systems.

• Lead governance meetings and report on service delivery, performance, and operational risks.

• Resolve intricate operational issues and escalations.

• Develop dashboards, scorecards, and service-level reports.

• Monitor recruiting operations KPIs and analyze trends.

• Present operational performance, risks, and recommendations to leadership.

• Ensure adherence to internal policies, employment regulations, global recruiting standards, data privacy requirements, and audit controls.

⛳️ Requirements

• Bachelor's degree or an equivalent combination of education and experience.

• 8–12 years of experience in Talent Acquisition Operations, HR Operations, Recruiting Operations, or Shared Services, including leadership roles.

• Proven track record in leading global TA Operations or HR Operations teams.

• Strong understanding of recruiting workflows, requisition management, offer management, onboarding coordination, and operational governance.

• Experience in developing and enhancing operational processes, policies, and SOPs.

• Demonstrated experience in managing KPIs, SLAs, operational reporting, and dashboards.

• Strong skills in stakeholder management, problem-solving, and decision-making.

• Experience with Workday Recruiting or related ATS platforms and HR technologies.

• Advanced proficiency in Microsoft Excel, PowerPoint, Outlook, and reporting tools.

• Excellent verbal and written communication skills, with a keen attention to detail.

• Preferred: experience with Workday implementations, enhancements, testing, and release management.

• Preferred: knowledge of recruitment compliance, governance, and audit practices.

• Preferred: experience leading automation and digital transformation initiatives.

• Preferred: exposure to AI-enabled recruiting technologies and workflow automation tools.

• Professional certification in Human Resources, Project Management, Lean Six Sigma, or Operational Excellence is preferred.

🏝️ Benefits

• Opportunities for learning, collaboration, and career growth.

• An inclusive culture where diverse perspectives are appreciated.

• Chance to make a meaningful impact.

• A global team environment.