Systems Trainer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Develop and facilitate engaging online training sessions, with occasional in-person sessions as needed.

• Tailor training programs to accommodate varying levels of digital confidence.

• Collaborate with delivery, product, and contract leads to grasp processes, compliance requirements, and reporting necessities.

• Produce contract-specific guides in preparation for go-live.

• Compose and update accessible user manuals, FAQs, and support resources.

• Utilize recurring support inquiries to pinpoint learning needs and create practical training or guidance materials.

• Script, record, and edit brief instructional videos.

• Clarify new features and brief the support team prior to user rollout.

• Maintain organized and stable training environments along with realistic training scenarios.

• Ensure that no actual participant or personal data is utilized in training settings.

• Assume responsibility for systems training and user guidance for new hires, current employees, and managers.

• Collaborate with developers to enhance the in-app help center.

⛳️ Requirements

• Proven experience in delivering software or systems training to adult learners, both online and face-to-face.

• Skilled in creating user guides, FAQs, or other end-user documentation in clear, plain English for non-technical audiences.

• Experience in supporting users during system updates or new releases.

• Strong presentation skills with the ability to adapt to diverse audiences and varying levels of digital confidence.

• Excellent organizational capabilities to manage a training schedule alongside content creation.

• Solid understanding of UK GDPR, data protection, and personal data handling.

• High attention to detail, especially in documentation and data precision.

• Dedication to safeguarding and promoting the welfare of young people and vulnerable adults.

• Commitment to Prevent Duty and the positive promotion of modern British values.

• May need to undergo a Disclosure and Barring Service (DBS/DS) check, depending on the role.

🏝️ Benefits

• 25 days of annual leave + Bank Holidays + Birthday Day off (with the option to purchase additional days).

• 2 Volunteer Days.

• Pension scheme - 5% Employee contribution and 5% Employer contribution.

• Healthcare Cash Plan, including 3 x salary life assurance.

• Annual salary review.

• Refer A Friend Scheme.

• Complimentary access to BenefitHub – an online platform offering a variety of retail discounts, a cycle-to-work scheme, and additional voluntary benefits.

• Employee-owned organization.

• Opportunities for travel across South England offices.