Systems Ops Administrator

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee user setup, roles, profiles, permissions, and security configurations.

• Act as the escalation point for advanced user inquiries and resolve complex, multi-instance issues.

• Ensure compliance with security and access governance standards.

• Monitor system usage and adoption to suggest enhancements.

• Maintain page layouts, workflows, validation rules, and approval processes.

• Conduct data audits and investigations across systems to improve firmographic information.

• Resolve data discrepancies following established operating procedures and data policies.

• Supervise and manage Salesforce case queues to meet service level agreements (SLAs).

• Oversee the synchronization of Salesforce data with ERP/Billing systems to ensure smooth order-to-cash processes.

• Provide documentation for implementation changes related to data quality standards.

• Collaborate with Sales Ops, Finance, IT, and Business Stakeholders to identify and promote automation initiatives that enhance operational efficiency.

• Assist with User Acceptance Testing (UAT) and deployments while creating training materials to empower our end users.

⛳️ Requirements

• A minimum of 3 years of experience as a Salesforce Administrator (Sales Cloud).

• Active Salesforce Administrator certification (ADM-201).

• Proven experience conducting data quality analysis within complex, federated system architectures.

• Experience in supporting Sales Operations.

• Basic understanding of data providers such as ZoomInfo.

• Capability to assess data risks, troubleshoot integrated system challenges, and offer timely solutions.

🏝️ Benefits

• Competitive salary.

• Generous vacation time.

• Extensive parental and wellness leave.

• Healthcare benefits.

• Retirement savings program.