Systems Operations Administrator

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee user setup, roles, profiles, permissions, and security configurations.

• Manage page layouts, workflows, validation rules, and approval workflows.

• Conduct data audits and investigations across systems to improve firmographic data.

• Supervise and manage Salesforce case queues to ensure compliance with SLAs.

• Provide documentation for changes in implementation to uphold data quality standards.

• Collaborate with Sales Ops, Finance, IT, and Business Stakeholders to identify and promote automation improvements.

• Assist with UAT and deployments while creating training materials to empower end users.

⛳️ Requirements

• A minimum of 3 years' experience as a Salesforce Administrator (Sales Cloud) along with an active Salesforce Administrator certification (ADM-201).

• Proven experience in conducting data quality analysis within complex, federated system architectures.

• Background in Sales Operations support and a foundational understanding of data providers such as ZoomInfo.

• Capability to assess data risks, troubleshoot integrated system issues, and deliver solutions promptly.

🏝️ Benefits

• Healthcare

• A retirement savings program

• Ample parental and wellness leave

• Competitive pay

• Generous time off