Systems Engineer, zManaged Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Diagnose, analyze, and resolve customer concerns

• Communicate and escalate issues to software vendors

• Collaborate with both internal and external resources to deliver innovative solutions for customers

• Implement, customize, troubleshoot, and optimize system software

• Provide services for storage management, disaster recovery, and hardware upgrades

• Monitor system performance and capacity

• Document customer environments thoroughly

• Identify and pursue additional service opportunities

• Act as a trusted advisor to clients

• Ensure that solutions align with client business goals

• Create proposals and presentations for both management and clients

⛳️ Requirements

• BA or BS degree or equivalent experience required

• At least 5 years of experience in customer-facing roles with strong presentation skills

• Experience in maintaining z environments as an in-house resource or as part of a managed team

• Systems programming experience in IBM z environments, particularly with DB2, CICS, z/OS, and/or associated ISVs

• Familiarity with standard IBM installation and maintenance procedures

• Proficiency with core IBM tools and utilities

• Skilled in utilizing z-related ISV products

• Capability to work with IBM UNIX System Services

• Excellent communication skills

• Self-motivated, detail-oriented, and able to adhere to processes and procedures

• Strong attention to detail and follow-through abilities

• Capacity to multitask effectively

• Familiarity with Microsoft Office Suite applications

• Ability to provide z-related support services on a project or managed basis

• Competence in participating in proposal and presentation development

• IBM Certified Specialists and related industry certifications are preferred

• Minimum of ten years of z-related experience is preferred

• Ability to lift up to 15 pounds as needed

• Willingness to travel

🏝️ Benefits

• Equal opportunity employer

• Reasonable accommodations for employees with disabilities

• Flexibility to work remotely within the US

• Opportunities/requirements for travel