Systems Engineer – Monitoring & Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee enterprise systems, applications, servers, databases, cloud services, and network infrastructure utilizing approved monitoring tools.

• Analyze system dashboards, alerts, and performance metrics to detect potential issues before they affect operations.

• Ensure the availability, reliability, and operational readiness of supported environments.

• Conduct daily operational checks and health assessments of critical infrastructure.

• Review and assess system, application, security, and network logs.

• Investigate alerts generated by monitoring and logging systems.

• Correlate events from various systems to ascertain root causes and operational impacts.

• Escalate issues following established incident management protocols.

• Act as the first responder for incidents related to infrastructure and applications.

• Diagnose and rectify operational issues impacting system performance, availability, or security.

• Implement documented remediation procedures and recovery actions.

• Collaborate with engineering, cybersecurity, networking, and application teams during incident response.

• Assist in major incident management efforts and provide timely status updates.

• Monitor the capacity, performance, and utilization of infrastructure components.

• Identify degradation trends and suggest corrective measures.

• Conduct routine maintenance activities and system validations.

• Support patching, upgrades, and system lifecycle processes.

• Propose enhancements to improve reliability and operational efficiency.

• Develop and maintain operational runbooks and standard operating procedures.

• Identify opportunities to automate repetitive monitoring and operational tasks.

• Aid in the implementation of monitoring enhancements, dashboards, and alert optimization.

• Participate in root cause analysis and corrective action planning.

• Keep accurate operational documentation and system inventories.

• Document incidents, troubleshooting efforts, and resolution steps.

• Generate reports on system health, availability, and performance.

• Monitor recurring issues and recommend long-term solutions.

⛳️ Requirements

• Bachelor's degree in Information Technology, Computer Science, Systems Engineering, Cybersecurity, or a related discipline.

• A combination of education and experience may be considered equivalent.

• Over 3 years of experience in supporting enterprise systems, infrastructure, or network operations.

• Experience in monitoring production environments and addressing operational incidents.

• Proficient in reviewing logs and troubleshooting infrastructure-related challenges.

• Knowledgeable in Windows and Linux operating systems.

• Familiar with monitoring and observability platforms such as Splunk, SolarWinds, Datadog, Dynatrace, Azure Monitor, Nagios, Grafana, and Prometheus.

• Experienced with log aggregation and analysis tools.

• Understanding of networking fundamentals, including DNS, TCP/IP, routing, and firewalls.

• Familiarity with cloud platforms such as Microsoft Azure, AWS, or Google Cloud.

• Knowledge of ITIL concepts including Incident, Problem, and Change Management.

• Basic scripting skills in PowerShell, Python, or Bash.

• Ability to thrive in a fast-paced environment.

🏝️ Benefits

• Flexible time off benefit.

• Robust learning resources.

• Healthcare benefits.

• Wellness benefits.

• Financial benefits.

• Retirement benefits.

• Family support benefits.

• Continuing education benefits.

• Time off benefits.

• Competitive compensation.

• Opportunities for learning and development.