Systems Engineer, Manager – Enterprise Applications

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and develop a team responsible for delivering enterprise infrastructure services, overseeing application services stewardship, managing service documentation, coordinating with vendors, enhancing operational processes, and providing customer-centric support.

• Oversee service delivery and lifecycle management for Microsoft 365, Active Directory, Entra ID, monitoring and observability platforms, patch management services, Azure AVD/VDI, and certificate lifecycle management, along with related shared infrastructure services.

• Take ownership of the inventory and management of third-party applications and software tools utilized by software engineering teams.

• Keep abreast of how applications, engineering tools, infrastructure services, integrations, and operational support models are applied within the company's software products and workflows.

• Collaborate with engineering, product, architecture, security, procurement, vendor management, service desk, operations, and business teams.

• Establish service dependencies, architectural standards, technical handoffs, escalation processes, ownership boundaries, operational readiness expectations, and lifecycle plans.

• Convert service standards into operational procedures, runbooks, ticket workflows, monitoring responses, patching schedules, certificate renewal tasks, communications, and standardized support practices.

• Promote the usage, feature adoption, process enhancements, and value realization from software tool investments.

• Maintain comprehensive service documentation, application inventories, integration notes, ownership records, vendor contacts, support procedures, license and renewal details, upgrade plans, knowledge base articles, and handoff materials.

• Coordinate service modifications, patching, upgrades, deployments, certificate renewals, access changes, monitoring enhancements, and maintenance windows.

• Monitor service performance, incident trends, adoption metrics, license utilization, application risk, vendor performance, documentation deficiencies, lifecycle issues, and improvement opportunities; provide updates and recommendations to leadership.

• Conduct one-on-one meetings, provide performance feedback, set goals, coordinate staffing, support career development, and plan for succession of direct reports.

• Exemplify effective communication, accountability, sound judgment, a sense of urgency, security awareness, and customer-focused service.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Information Systems, or a related field, or an equivalent combination of education, technical experience, service management experience, and leadership experience.

• A minimum of 5 years of experience in systems engineering, infrastructure services, enterprise application services, technical service management, software tooling administration, or a similar enterprise IT role.

• At least 3 years of experience leading, managing, supervising, mentoring, or coordinating technical teams responsible for infrastructure services, application services, software tools, or operational support functions.

• Comprehensive knowledge of Microsoft 365, Active Directory, Entra ID, Windows Server services, identity lifecycle processes, access administration, group policy concepts, and enterprise collaboration and identity service delivery practices.

• Experience in coordinating patching, monitoring, alerting, observability, certificate lifecycle management, Azure AVD/VDI services, endpoint or infrastructure service dependencies, operational readiness, and recurring maintenance processes.

• Familiarity with managing inventories of third-party applications, engineering tools, SaaS platforms, or vendor-supported software, including ownership records, usage context, vendor contacts, support agreements, renewal timelines, version status, upgrade planning, and documentation requirements.

• Ability to comprehend and document how infrastructure services, third-party applications, software engineering tools, integrations, and vendor platforms support the company’s products, services, development workflows, security requirements, and operational processes.

• Experience in managing incident response, escalation coordination, change records, implementation planning, service requests, operational documentation, service catalogs, application inventories, and technical risk using IT service management platforms such as Jira Service Management.

• Proficient in using monitoring, reporting, analytics, utilization, or observability tools such as DataDog, SolarWinds, Azure Monitor, Microsoft 365 admin reporting, SaaS administration portals, or similar platforms.

• Capable of prioritizing competing technical and operational demands and making informed decisions in production support scenarios.

• Excellent written and verbal communication skills.

• Proven ability to develop team members, enhance engineering practices, reinforce accountability, manage technical debt, and ensure reliable service delivery.

• Preferred: experience leading distributed or remote teams.

• Preferred: familiarity with Okta, Exchange Online, Teams, SharePoint, OneDrive, privileged access, and account lifecycle processes.

• Preferred: experience with PowerShell or other scripting and automation tools.

• Preferred: experience in software asset management, vendor governance, tool rationalization, license optimization, application lifecycle planning, feature adoption campaigns, service catalogs, or technology value realization initiatives.

• Preferred: experience in supporting regulated or compliance-driven environments.

• Relevant industry certifications are preferred, including Microsoft, Cisco, AWS, VMware, Nutanix, NetApp, Check Point, ITIL, or equivalent certifications.

🏝️ Benefits

• Annual cash bonus

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• 401(k) plan