Systems Engineer, Managed Services

This is a fully remote position, open to applicants in India.

📋 Description

• Diagnose, analyze, and resolve customer concerns effectively.

• Support the engagement and escalation of issues related to software vendors.

• Collaborate with both internal and external resources to deliver innovative solutions for customers.

• Implement, customize, troubleshoot, and optimize system software.

• Offer storage management, disaster recovery, and hardware upgrade services.

• Monitor system performance and capacity.

• Document customer environments comprehensively.

• Provide z-related support services to Pellera clients on either a project or managed service basis.

• Create proposals and presentations for both management and clients.

• Identify potential additional service opportunities.

• Act as a trusted advisor to clients.

• Work together with Pellera and clients to ensure solutions align with business objectives.

⛳️ Requirements

• BA or BS degree or equivalent required.

• At least 5 years of experience in customer-facing roles, demonstrating strong presentation skills.

• Experience in maintaining z environments, either as an in-house resource or as part of a managed team.

• Proficient in systems programming within IBM z environments, particularly with DB2, CICS, z/OS, and/or related ISVs.

• Familiarity with standard IBM installation and maintenance processes.

• Expertise in core IBM tools and utilities.

• Competent in z-related ISV products.

• Capability to work with IBM UNIX System Services.

• Excellent communication skills.

• Self-motivated and detail-oriented, with a strong commitment to following processes and procedures.

• High attention to detail and strong follow-through capabilities.

• Ability to manage multiple tasks simultaneously.

• Proficient with Microsoft Office Suite products.

• Capacity to provide z-related support services on either a project or managed basis.

• Willingness to engage in developing proposals and presentations for management and clients.

• Skill in identifying additional service opportunities.

• Ability to act as a trusted advisor to clients.

• Experience working with Pellera and clients to ensure solutions meet business goals.

• Familiarity with DB2, CICS, telecommunications, security, automation, mainframe-compatible programming languages, Java, and/or WLM is advantageous.

• IBM Certified Specialists and related industry certifications are preferred.

• Ability to sit for extended periods and work at a computer.

• Must be able to lift up to 15 pounds occasionally.

• Willingness to travel.

🏝️ Benefits

• An equal opportunity employer that values diversity.

• Reasonable accommodations available for employees with disabilities, where not an undue hardship.

• Opportunity to work in a z Managed Services environment that fosters innovation and change.

• Chance to collaborate with IBM and a nationally recognized solution provider.

• Travel opportunities available.