This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Take ownership of customer provisioning from initiation to completion and spearhead automation efforts to enable self-service for the Customer Success team.

• Restore specific database tables from nightly backups, resolve data issues, and assist customers with bulk uploads.

• Design, maintain, and support automated processes and services.

• Assist with system migrations, backups, and recovery operations.

• Construct, enhance, and support BI reporting solutions.

• Convert customer business requirements into actionable technical solutions.

• Utilize AI tools to enhance efficiency and productivity.

• Evolve into Azure cloud administration, infrastructure, and security and compliance responsibilities based on experience.

⛳️ Requirements

• Bachelor's degree or equivalent in computer science, computer engineering, information systems, or a related discipline.

• Practical software development experience; familiarity with Microsoft Visual Studio is preferred.

• Proficiency in working with databases, particularly Microsoft SQL Server is preferred, including restoring data from backups, making data modifications, and managing bulk data uploads.

• Experience with business intelligence platforms, such as Power BI.

• Proficient in written and spoken English.

• A collaborative, service-oriented, and flexible approach.

• Ability to collaborate with non-technical teams and adapt to various types of tasks.

• A strong commitment to ongoing learning.

• Bonus: experience in process automation, Azure cloud services and infrastructure management, or supporting SOC 2 or similar audits.