Senior IT Systems Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the design, deployment, and ongoing optimization of enterprise infrastructure, cloud services, and endpoint management systems.

• Investigate, design, implement, and enhance identity, M365, endpoint management, and cloud systems.

• Direct upgrades, migrations, and the rollout of new platforms, ensuring adherence to standards and documentation.

• Take ownership of monitoring, alerting, incident response, root-cause analysis, and the implementation of permanent fixes for critical services.

• Enhance uptime, performance, and security through automation and system hardening.

• Collaborate with Security and Compliance teams to apply least privilege principles, patching, logging, and access-review controls.

• Manage vendor escalations, assess tools, and confirm systems align with internal standards and audit requirements.

• Mentor junior system administrators and develop knowledge bases as well as self-service guides.

• Maintain runbooks, standard operating procedures (SOPs), architecture diagrams, CMDB/service catalog entries, and other technical documentation.

• Engage in an on-call rotation, provide escalation support, participate in incident postmortems, and track corrective actions.

• Contribute to evaluations of tools, proof-of-concepts, standards, and the adoption of MDM, EDR, IAM, backup, and monitoring tools.

• Implement and test business continuity and disaster recovery runbooks.

• Participate in cross-functional projects, including M&A integrations, system migrations, and transitions to data center/cloud environments.

⛳️ Requirements

• Bachelor’s Degree or Equivalent.

• Over 7 years of experience in a role specific to information technology.

• Extensive knowledge of enterprise infrastructure, including identity/IAM, M365, endpoint management, networking fundamentals, and directory services.

• Working knowledge of Azure and/or AWS, covering core services, IAM, networking, logging, and cost/guardrail concepts.

• Understanding of MFA/conditional access, least privilege, hardening, patch/vulnerability management, and audit logging.

• Familiarity with incident/problem/change management, service level agreements (SLAs), and operational metrics.

• Knowledge of automation patterns and configuration management concepts.

• Capability to design and implement scalable, secure systems from start to finish.

• Strong troubleshooting abilities across endpoints, identity/authentication, networking, and SaaS/cloud dependencies.

• Proficiency in scripting/automation, with PowerShell being strongly preferred; Python/Bash is a plus.

• Experience in monitoring and observability, including log collection, alert tuning, dashboards, and leading on-call/incident responses.

• Excellent technical documentation skills.

• Care Access is currently unable to sponsor work visas.

🏝️ Benefits

• Paid Time Off (PTO) and Company Paid Holidays.

• 100% Employer-paid medical, dental, and vision insurance plan options.

• Health Savings Account and Flexible Spending Accounts.

• Bi-weekly HSA employer contributions.

• Company-paid Short-Term Disability and Long-Term Disability.

• 401(k) Retirement Plan with Company Match.

• Travel requirements of less than 10%.

• Remote work options available within the United States.