Systems Engineer II

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and address infrastructure alerts, events, and notifications from monitoring systems.

• Investigate, resolve, document, and communicate incidents for both internal and client concerns within established SLA targets.

• Deliver managed-services infrastructure support for both internal and external clients.

• Conduct network troubleshooting and configuration tasks.

• Diagnose issues related to Windows Server, Active Directory, Group Policy, DNS, DHCP, and Microsoft 365.

• Manage Azure virtual machines, storage, networking, backup, monitoring, and identity services.

• Provide support for VMware vSphere and/or Hyper-V environments.

• Serve as a technical escalation resource for other support teams.

• Engage in major incident response, root cause analysis, and change management processes.

• Keep diagrams, documentation, procedures, and asset information up to date.

• Leverage PowerShell and automation tools to enhance operational efficiency.

• Guide junior engineers and lead technical troubleshooting initiatives.

⛳️ Requirements

• 3-5 years of experience in infrastructure, systems, and networking.

• 3-5 years of managed-services support experience is preferred.

• Proficient in supporting Windows Server, Microsoft 365, Azure, networking, and virtualization technologies.

• Experienced in managing alerts through escalation, resolution, and documentation.

• Intermediate-level skills in network troubleshooting and configuration, including Meraki, Cisco, VPNs, switching, routing, wireless, and firewalls.

• Intermediate-level troubleshooting for Windows Server, Active Directory, Group Policy, DNS, DHCP, and Microsoft 365.

• Intermediate-level Azure administration covering virtual machines, storage, networking, backup, monitoring, and identity services.

• Familiarity with VMware vSphere and/or Hyper-V environments.

• Experience with tools like LogicMonitor, NinjaOne, ConnectWise PSA, IT Glue, or similar platforms is preferred.

• Preferred experience with Azure Monitor, Log Analytics, Azure Backup, and Azure Site Recovery.

• PowerShell scripting and automation experience is preferred.

• Strong customer service, documentation, organization, and prioritization skills are preferred.

• Ability to mentor junior engineers and lead technical troubleshooting efforts is preferred.

• Preferred certifications include Azure Administrator Associate (AZ-104), Azure Solutions Architect Expert (AZ-305), Cisco Certified Network Associate (CCNA), and VMware or Microsoft 365 Certifications.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage with significantly subsidized premiums.

• Two weeks of paid time off during your first year, with increasing PTO as tenure grows, and most major holidays off.

• 401(k) plan with employer matching contributions.

• Access to an onsite fitness center.

• Monthly onsite massage services.