Systems Engineer I

This is a fully remote position, open to applicants in California.

📋 Description

• Implement Azure and AWS cloud infrastructure and services.

• Oversee and assess the performance and health of cloud-based systems infrastructure, including daily environment health evaluations.

• Execute regular operating system and application patching in accordance with maintenance schedules and change management protocols.

• Organize, test, and confirm successful patch deployments, noting that patching windows may necessitate after-hours schedule adjustments.

• Administer unattached volumes and snapshots, which involves identification, cleanup, and lifecycle management.

• Handle certificate requests and renewals for websites accessible over the internet.

• Process requests for resizing/scaling server CPU and memory resources.

• Address ServiceNow ticket queue requests, resolving user inquiries and system-related challenges.

• Conduct monthly audits of ServiceNow server records to uphold SOC 2 compliance and attestation requirements.

• Offer insights, propose alternatives, and promote continuous process enhancements.

• Collaborate with project managers and business stakeholders to assess requirements for new system functionalities and provide aligned services.

• Investigate cloud systems engineering products and services, recommending their applicability to Azure and AWS environments.

• Draft or revise specifications, standards, procedures, and policies pertinent to cloud enterprise infrastructure.

⛳️ Requirements

• Bachelor's degree in an IT-related discipline or certification from a recognized technical college/institute.

• A minimum of 2 years of hands-on experience supporting cloud-based enterprise systems within a large IT organization (100+ personnel).

• Basic to intermediate knowledge and personal experience in applying technology control processes, including Change Management, Availability Management, and Production Acceptance.

• Preferred certifications include: Microsoft Certified: Azure Administrator Associate; Microsoft Certified: Azure Fundamentals; AWS Certified SysOps Administrator – Associate; AWS Certified Solutions Architect – Associate; AWS Certified Cloud Practitioner; ITIL Foundation; CompTIA A+; CompTIA Cloud+; HDI Support Center Analyst.

• Successful completion of a background check is required as a condition of employment.

🏝️ Benefits

• Group health insurance benefits (medical, vision, dental).

• FSA and HSA healthcare accounts.

• Life and accident insurance.

• Adoption and fertility assistance.

• Paid parental leave of up to 6 weeks.

• Short and long-term disability coverage.

• Paid time off for vacation, personal needs, and illness.

• Up to 17 days of Choice Time Off (CTO) per calendar year for new hires, prorated based on hours worked.

• Up to 11 paid holidays each calendar year.

• 401(k) savings and investment plan or deferred compensation plan (if eligible).

• Employer matching of 100% on the first 3% of contributions for eligible employees.

• Reasonable accommodation assistance available for applicants with disabilities.