Systems Engineer I

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and provide support for Exchange Online, Teams, OneDrive, licensing, permissions, and external collaboration.

• Manage Microsoft Teams through the Teams Admin Center, including configurations for teams and users, messaging and meeting policies, app permissions, external access, and Teams Phone/calling settings.

• Administer SharePoint sites, including hub associations, Teams-connected sites, libraries, lists, metadata, content types, navigation, and site ownership.

• Oversee SharePoint permissions, guest access, external sharing, storage, versioning, and lifecycle settings; troubleshoot access, search, library, and synchronization issues.

• Manage Entra ID and hybrid identity services, encompassing accounts, groups, directory synchronization, MFA, SSO, and Conditional Access policies.

• Administer current Intune enrollment, Autopilot, compliance, configuration, mobile protection, BitLocker, and update policies.

• Prepare, maintain, and troubleshoot Win32 application packages, installation commands, detection rules, and application updates.

• Maintain existing Azure resources, Windows Server, Active Directory, Group Policy, DNS, DHCP, permissions, virtualization, and storage.

• Provide support for patching, backups, restoration checks, and connectivity troubleshooting.

• Assist with Microsoft Defender and Purview controls; review alerts, investigate issues, and aid with vulnerability follow-up, sensitivity labels, DLP, retention, and audit requests.

• Utilize, troubleshoot, and maintain PowerShell scripts, Microsoft Graph integrations, and Power Automate workflows.

• Monitor system health, investigate escalated tickets, coordinate with vendors, document findings, communicate blockers, and ensure issues are resolved.

• Assist in planning, testing, and executing approved Microsoft 365 implementations; coordinate project tasks, timelines, dependencies, risks, stakeholder updates, rollout planning, validation, documentation, and handoff.

• Maintain runbooks, share knowledge, and support networking, conferencing, VoIP, printing, and Teams calling.

• Provide emergency support and after-hours maintenance as needed.

⛳️ Requirements

• Minimum of 5 years’ experience as a systems engineer.

• Bachelor’s degree in Information Technology, Computer Science, or a related field; relevant professional experience may substitute for a degree.

• Practical experience in Microsoft 365 administration covering Exchange Online, SharePoint Online, Teams, OneDrive, and Entra ID.

• Knowledge of administration and troubleshooting for existing Intune configuration, compliance, app protection policies, and Microsoft Defender endpoint and email security policies.

• Experience in SharePoint Online administration, including Admin Center management, site and hub configurations, libraries, permissions and inheritance, external sharing, and collaboration troubleshooting.

• Proficient in Microsoft Teams administration, including Teams Admin Center, meeting and messaging policies, app management, external access, and Teams Phone/calling administration.

• Working knowledge of Intune, Azure, Windows Server, Active Directory, Group Policy, DNS, permissions, patching, and hybrid identity support.

• Experience with Intune application packaging using Win32 (.intunewin) packages, silent installation/uninstallation commands, and detection and requirement rules.

• Familiarity with Microsoft Defender and Microsoft Purview.

• Ability to read, troubleshoot, and maintain PowerShell scripts; working knowledge of Microsoft Graph and Power Automate.

• Understanding of networking fundamentals, including TCP/IP, subnets, routing, VLANs, firewalls, and VPNs; capable of utilizing logs and monitoring tools.

• Hands-on experience implementing Microsoft 365 services, policies, or significant configuration changes; capability to articulate a delivered project and individual responsibilities.

• Project management skills, including planning technical projects, tracking timelines and dependencies, coordinating stakeholders and vendors, communicating risks, and ensuring project completion.

• Strong communication skills, organized documentation practices, ability to adhere to procedures, and discern when to escalate issues.

• Willingness to learn new technologies and enhance skills through hands-on experience and mentorship.

• Openness to assist with unfamiliar support needs, inquire for clarity, and understand established procedures.

• Proactive troubleshooting capabilities, reliable follow-through, and timely communication of progress or obstacles.

• Receptiveness to feedback, adaptability in prioritizing tasks, and a willingness to share knowledge and support colleagues.

• Preferred qualifications: Microsoft Certified: Azure Fundamentals; Microsoft Certified: Azure Administrator Associate; Cisco Meraki administration.

🏝️ Benefits

• Health Care Plan (Medical, Dental & Vision)

• Retirement Plan (401k, IRA)

• Life Insurance (Basic, Voluntary & AD&D)

• Paid Time Off (Vacation, Sick & Public Holidays)

• Family Leave (Maternity, Paternity)

• Short Term & Long Term Disability

• Training & Development