Systems Engineer – Enterprise Software Support

This is a fully remote position, open to applicants in Kazakhstan.

📋 Description

• Deliver Tier 2 and Tier 3 assistance for commercial off-the-shelf software solutions.

• Implement Tier 3 as well as certain Tier 4 information systems and provide user training.

• Install and offer support for specialized systems, including unique warehouse systems.

• Oversee software updates and new releases, advising on migrations as needed.

• Keep track of new software releases that may benefit the company and suggest purchases.

• Update the validation status of information systems in accordance with CFR 21 Part 11.

• Analyze project-specific IT equipment supplied by clients, conduct user training, and offer equipment support.

• Perform regular technical audits within company departments to ensure compliance with PSI standards concerning specialized equipment and Tier 3–4 systems.

⛳️ Requirements

• Bachelor's or Associate's degree, specializing in Computer Science/IT.

• Strong technical foundation.

• Proven experience in supporting business applications, software platforms, or enterprise systems.

• Familiarity with Jira Service Desk and Confluence or similar tools is advantageous.

• Experience in systems analysis is a plus.

• Background in systems development and validation is beneficial.

• Proficiency in crafting SQL queries.

• Experience in testing, including the preparation of test cases and execution of test scripts.

• Exceptional communication and collaboration abilities.

• Strong analytical capabilities.

• Willingness and enthusiasm to thrive in a service-oriented and customer-focused environment.

🏝️ Benefits

• Stable, privately-held company with organic growth since 1995.

• Comprehensive induction program.

• Technical and industry-related training for optimal onboarding and ongoing development.

• Diverse projects, including web and desktop applications, ERP systems, BPM systems, document management systems, AI initiatives, and more.

• Supportive and friendly environment within a dedicated team.

• International workplace with colleagues from around the globe.

• Opportunities to quickly witness the impact of your contributions.