Systems Engineer – Enterprise Software Support

This is a fully remote position, open to applicants in Kazakhstan.

📋 Description

• Deliver Tier 2 and Tier 3 support for commercial software solutions.

• Set up Tier 3 and select Tier 4 information systems while providing user training.

• Install and maintain specialized systems, including those used in warehouse operations.

• Oversee company software updates and new releases, suggesting migrations as needed.

• Stay informed about new software releases that may benefit the company and propose acquisitions.

• Update the validation status for information systems in accordance with CFR 21 Part 11.

• Analyze project-specific IT equipment supplied by clients, provide user training, and offer ongoing support for the equipment.

• Perform regular technical audits within company departments to ensure compliance with PSI standards for specialized equipment and Tier 3–4 systems.

• Resolve issues related to enterprise applications.

• Engage in testing and implementation processes to facilitate seamless business operations.

⛳️ Requirements

• Bachelor's or College degree in Computer Science/IT or a related field.

• Strong technical expertise.

• Proven experience in supporting business applications, software platforms, or enterprise systems.

• Previous experience in systems analysis is advantageous.

• Familiarity with Jira Service Desk and Confluence or similar tools is a plus.

• Experience in systems development and validation is beneficial.

• Proficiency in creating SQL queries.

• Background in testing, including the preparation of test cases and execution of test scripts, is an asset.

• Exceptional communication and teamwork abilities.

• Strong analytical capabilities.

• Willingness and enthusiasm to work in a customer-focused and service-oriented environment.

• Must reside in Almaty or elsewhere in Kazakhstan.

• Remote work from outside Kazakhstan is not permissible.

🏝️ Benefits

• Stable, privately-owned organization, consistently growing since 1995.

• Comprehensive induction program.

• Technical and industry-specific training for an optimal start and ongoing development.

• Varied projects encompassing web and desktop applications, ERP systems, BPM systems, document management systems, and AI initiatives.

• Supportive and friendly workplace culture within a dedicated team.

• International setting, collaborating with colleagues from around the globe.

• Opportunities to witness the impact of your work promptly.