Systems Engineer – Enterprise Applications Support

This is a fully remote position, open to applicants in Latvia.

📋 Description

• Deliver Tier 2 and Tier 3 support for commercially available software solutions.

• Set up Tier 3 and select Tier 4 information systems while providing user training.

• Install and maintain specialized systems, including unique warehouse solutions.

• Oversee software updates and new releases, advising on migrations as needed.

• Keep abreast of new software releases that may benefit the company and suggest purchases.

• Refresh validation status of information systems in line with CFR 21 Part 11 regulations.

• Analyze project-specific IT equipment supplied by clients, deliver necessary user training, and offer continuous equipment support.

• Perform regular technical audits across company departments to ensure compliance with PSI standards for specialized equipment and Tier 3-4 systems.

⛳️ Requirements

• Bachelor's or Associate's degree in Computer Science or IT-related field.

• Strong technical foundation.

• Experience in supporting business applications, software platforms, or enterprise systems.

• Previous experience in systems analysis is advantageous.

• Familiarity with Jira Service Desk and Confluence or similar tools is a plus.

• Experience in systems development and validation is beneficial.

• Proficiency in creating SQL queries.

• Background in testing, including the preparation of test cases and execution of test scripts, is a plus.

• Exceptional communication and teamwork abilities.

• Strong analytical capabilities.

• Willingness and motivation to thrive in a service-oriented and customer-centric environment.

🏝️ Benefits

• Stable, privately-held company that has been growing organically since 1995.

• Comprehensive induction program.

• Technical and industry-specific training for an optimal start and ongoing development.

• A variety of projects, including web and desktop applications, ERP systems, BPM systems, document management systems, AI initiatives, and more.

• Supportive and friendly atmosphere within a dedicated team.

• International work environment with colleagues from around the globe.

• Opportunities to quickly witness the impact of your contributions.