Systems Engineer – Enterprise Applications Support

This is a fully remote position, open to applicants in Latvia.

📋 Description

• Deliver Tier 2 and Tier 3 support for commercial software applications.

• Set up Tier 3 and select Tier 4 information systems while providing user training.

• Install and offer support for specialized systems, including unique warehouse systems.

• Oversee company software updates and new releases, recommending migrations when appropriate.

• Monitor new software releases that may be beneficial to the company and suggest purchases.

• Update the validation status of information systems that fall under CFR 21 Part 11 regulations.

• Analyze project-specific IT equipment supplied by clients, conduct user training, and offer ongoing equipment support.

• Perform regular technical audits across company departments to ensure compliance with PSI standards for specialized equipment and Tier 3–4 systems.

⛳️ Requirements

• Bachelor’s or Associate’s degree in Computer Science/IT.

• Strong technical foundation.

• Experience in supporting business applications, software platforms, or enterprise systems.

• Previous experience in systems analysis is advantageous.

• Familiarity with Jira Service Desk and Confluence or similar tools is beneficial.

• Experience in systems development and validation is a plus.

• Proficient in creating SQL queries.

• Background in testing, including the preparation of test cases and execution of test scripts, is advantageous.

• Exceptional communication and teamwork skills.

• Strong analytical abilities.

• Willingness and eagerness to work in a service-oriented and customer-focused setting.

🏝️ Benefits

• Stable, privately-owned company that has been organically growing since 1995.

• Comprehensive induction program.

• Technical and industry-related training for an optimal start and ongoing development.

• A variety of projects including web and desktop applications, ERP systems, BPM systems, document management systems, AI initiatives, and more.

• A friendly and supportive environment within a dedicated team.

• International workplace with colleagues from around the globe.

• Opportunities to quickly observe the impact of your contributions.