Systems Engineer – Enterprise Applications Support

This is a fully remote position, open to applicants in Latvia.

📋 Description

• Offer assistance for off-the-shelf software solutions at Tier 2 and Tier 3 levels.

• Install Tier 3 and specific Tier 4 information systems.

• Facilitate user training sessions.

• Install and provide support for specialized systems, including unique warehouse systems.

• Oversee software updates and new software releases, recommending migrations when necessary.

• Monitor new software releases that may be of interest to the company and suggest purchases.

• Update the validation status of information systems in accordance with CFR 21 Part 11.

• Examine project-specific IT equipment provided by clients, deliver necessary user training, and offer ongoing equipment support.

• Perform regular technical audits within company departments to ensure compliance with PSI standards for specialized equipment and Tier 3–4 systems.

⛳️ Requirements

• A degree from a university or college, specializing in Computer Science/IT.

• A strong technical foundation.

• Experience in supporting business applications, software platforms, or enterprise systems.

• Previous experience in systems analysis is advantageous.

• Familiarity with Jira Service Desk and Confluence or similar products is a plus.

• Experience in systems development and validation is beneficial.

• Proficient in creating SQL queries.

• Background in testing, including the preparation of test cases and execution of test scripts, is an advantage.

• Exceptional communication and collaboration abilities.

• Strong analytical skills.

• A willingness and enthusiasm to thrive in a service-oriented and customer-focused environment.

🏝️ Benefits

• A stable, privately-owned company that has been organically growing since 1995.

• A comprehensive induction program.

• Technical and industry-related training for a successful start and ongoing development.

• A variety of projects, including web and desktop applications, ERP systems, BPM systems, document management systems, AI initiatives, and more.

• A friendly and supportive atmosphere within a dedicated team.

• An international environment, with colleagues from around the globe.

• Opportunities to quickly witness the impact of your contributions.