Systems Engineer – Enterprise Applications Support

This is a fully remote position, open to applicants in Latvia.

📋 Description

• Deliver Tier 2 and Tier 3 assistance for off-the-shelf software applications.

• Implement Tier 3 and select Tier 4 information systems while facilitating user training.

• Install and provide support for specialized systems, including warehouse management systems.

• Oversee software updates and new releases, recommending migrations as required.

• Stay informed about new software releases that may be beneficial for the company and suggest purchases.

• Maintain and update validation status for information systems governed by CFR 21 Part 11.

• Analyze project-specific IT equipment supplied by clients, deliver user training, and offer ongoing equipment support.

• Perform regular technical audits within company departments to ensure compliance with PSI standards for specialized equipment and Tier 3–4 systems.

⛳️ Requirements

• Bachelor's or Associate's degree in Computer Science or a related IT field.

• Strong technical foundation.

• Proven experience in supporting business applications, software platforms, or enterprise systems.

• Familiarity with systems analysis is advantageous.

• Experience with Jira Service Desk and Confluence or comparable tools is a plus.

• Background in systems development and validation is beneficial.

• Proficiency in crafting SQL queries.

• Experience in testing, including preparing test cases and executing test scripts, is a plus.

• Exceptional communication and collaboration abilities.

• Strong analytical capabilities.

• Willingness and enthusiasm to thrive in a service-oriented and customer-centric environment.

🏝️ Benefits

• Comprehensive induction program.

• Technical and industry-related training for an optimal start and ongoing development.

• Varied projects encompassing web and desktop applications, ERP systems, BPM systems, document management systems, and AI initiatives.

• Nurturing and supportive atmosphere within a dedicated team.

• International environment with colleagues from around the globe.

• Opportunities to witness the immediate impact of your contributions.