Systems Engineer – Enterprise Applications Support

This is a fully remote position, open to applicants in Latvia.

📋 Description

• Provide assistance with off-the-shelf software solutions at Tier 2 and Tier 3 levels.

• Carry out the installation of Tier 3 and select Tier 4 information systems, along with conducting user training.

• Execute installation and support for specialized systems, including unique warehouse systems.

• Oversee company software updates and new software releases, recommending migrations when appropriate.

• Keep track of new software releases that may be of interest to the company and suggest their acquisition.

• Update the validation status in accordance with CFR 21 Part 11 relevant to information systems.

• Examine project-specific IT equipment supplied by company clients, conduct necessary user training, and offer ongoing equipment support.

• Perform regular technical audits within company departments to ensure compliance with PSI standards concerning specialized equipment and Tier 3–4 systems.

⛳️ Requirements

• Bachelor's degree or diploma in Computer Science/IT or a related field.

• Strong technical background.

• Proven experience in supporting business applications, software platforms, or enterprise systems.

• Previous experience in systems analysis is advantageous.

• Familiarity with Jira Service Desk and Confluence or similar tools is a plus.

• Experience in systems development and validation is beneficial.

• Proficiency in creating SQL queries.

• Background in testing, including the preparation of test cases and execution of test scripts, is favorable.

• Outstanding communication and collaboration skills.

• Strong analytical abilities.

• Willingness and enthusiasm to work in a service-oriented and customer-focused environment.

🏝️ Benefits

• Stable, privately-owned company that has been growing organically since 1995.

• Comprehensive induction program.

• Technical and industry-specific training for an optimal start and ongoing development.

• Friendly and supportive environment within a dedicated team.

• International setting with colleagues from around the globe.

• Opportunities to quickly see the impact of your contributions.