Systems Engineer – Enterprise Applications Support

This is a fully remote position, open to applicants in Kazakhstan.

📋 Description

• Deliver Tier 2 and Tier 3 support for commercially available software packages.

• Install Tier 3 and specific Tier 4 information systems.

• Provide user training on installed information systems.

• Install and maintain specialized systems, including unique warehouse systems.

• Oversee company software updates and new releases.

• Suggest migrations to newer software versions when necessary.

• Monitor software releases that may be of interest to the company and recommend purchases.

• Update the validation status of information systems in compliance with CFR 21 Part 11.

• Analyze project-specific IT equipment provided by clients.

• Deliver necessary user training and offer ongoing equipment support.

• Perform regular technical audits within company departments to ensure compliance with PSI standards for specialized equipment and Tier 3–4 systems.

⛳️ Requirements

• A degree from a University or College in Computer Science/IT.

• A strong technical foundation.

• Experience in supporting business applications, software platforms, or enterprise systems.

• Previous experience in systems analysis is advantageous.

• Familiarity with Jira Service Desk and Confluence or similar tools is a plus.

• Experience in systems development and validation is beneficial.

• Ability to create SQL queries.

• Background in testing, including preparation of test cases and execution of test scripts, is a plus.

• Exceptional communication and collaboration abilities.

• Strong analytical capabilities.

• A desire and capability to work in a service-oriented and customer-focused setting.

• Must reside in Almaty or elsewhere in Kazakhstan; remote work from outside Kazakhstan is not permitted.

🏝️ Benefits

• A stable, privately-owned company that has been organically growing since 1995.

• Comprehensive induction program.

• Technical and industry-related training for an optimal start and ongoing development.

• Diverse projects, including web and desktop applications, ERP systems, BPM systems, document management systems, AI initiatives, and more.

• A friendly and supportive environment within a dedicated team.

• An international atmosphere, with colleagues from around the globe.

• Opportunities to quickly witness the impact of your work.