Systems Engineer – Enterprise Applications Support

This is a fully remote position, open to applicants in Kazakhstan.

📋 Description

• Provide support at Tier 2 and Tier 3 levels for off-the-shelf software solutions.

• Install Tier 3 and select Tier 4 information systems.

• Facilitate user training for the deployed information systems.

• Install and assist with specialized systems, including specific warehouse systems.

• Oversee company software updates and monitor new releases.

• Suggest migration to newer software versions when deemed necessary.

• Keep track of newly launched software that may appeal to the company and recommend acquisitions.

• Update the validation status of information systems in accordance with CFR 21 Part 11.

• Analyze project-specific IT equipment provided by clients.

• Conduct necessary user training and provide ongoing support for equipment.

• Perform regular technical audits across company departments to ensure compliance with PSI standards for specialized equipment as well as Tier 3-4 systems.

• Troubleshoot issues related to enterprise applications.

• Engage in testing and implementation activities to guarantee seamless business operations.

⛳️ Requirements

• Bachelor’s or College degree with a specialization in Computer Science or IT.

• Strong technical foundation.

• Demonstrated experience in supporting business applications, software platforms, or enterprise systems.

• Previous experience in systems analysis is advantageous.

• Familiarity with Jira Service Desk and Confluence or similar tools is a plus.

• Experience in systems development and validation is a plus.

• Proficient in creating SQL queries.

• Background in testing, including the preparation of test cases and execution of test scripts, is a plus.

• Exceptional communication and collaboration abilities.

• Strong analytical capabilities.

• Willingness and enthusiasm to work in a service-oriented and customer-centric environment.

• Residing in Almaty or elsewhere within Kazakhstan.

• Must be based in Kazakhstan; remote work from outside the country is not permitted.

🏝️ Benefits

• A stable, privately-owned company that has been growing organically since 1995.

• Comprehensive induction program.

• Technical and industry-related training for an optimal start and ongoing development.

• A variety of projects including web and desktop applications, ERP systems, BPM systems, document management systems, AI initiatives, and more.

• A friendly and supportive environment within a dedicated team.

• An international atmosphere, with colleagues from around the globe.

• Opportunities to quickly witness the impact of your work.