Systems Engineer – Enterprise Applications Support

This is a fully remote position, open to applicants in Estonia.

📋 Description

• Deliver Tier 2 and Tier 3 support for commercially available software applications.

• Implement Tier 3 and select Tier 4 information systems while providing user training.

• Install and maintain specialized systems, including unique warehouse solutions.

• Oversee software updates and new software releases, recommending migrations as needed.

• Keep track of new software releases that may be beneficial for the company and suggest purchases.

• Maintain and update the validation status of information systems in accordance with CFR 21 Part 11.

• Analyze project-specific IT equipment supplied by clients, offer user training, and deliver ongoing support for the equipment.

• Perform regular technical audits across company departments to ensure compliance with PSI standards related to specialized equipment and Tier 3-4 usage.

• Diagnose issues within enterprise applications.

• Engage in testing and implementation activities to guarantee seamless business operations.

⛳️ Requirements

• Bachelor’s degree or equivalent in Computer Science/IT.

• Strong technical expertise.

• Proven experience in supporting business applications, software platforms, or enterprise systems.

• Proficiency in creating SQL queries.

• Excellent communication and teamwork abilities.

• Strong analytical capabilities.

• Willingness and commitment to work in a service-oriented and customer-focused setting.

• Previous experience in systems analysis is advantageous.

• Familiarity with Jira Service Desk and Confluence or comparable tools is a plus.

• Experience in systems development and validation is beneficial.

• Background in testing, including the preparation of test cases and execution of test scripts, is advantageous.

🏝️ Benefits

• Comprehensive induction program.

• Technical and industry-related training for an optimal onboarding experience and ongoing development.

• A variety of projects including web and desktop applications, ERP systems, BPM systems, document management systems, AI initiatives, and more.

• A welcoming and supportive environment within a dedicated team.

• An international atmosphere with colleagues from around the globe.

• Opportunities to quickly observe the impact of your contributions.