Systems Engineer – Enterprise Applications Support

This is a fully remote position, open to applicants in Estonia.

📋 Description

• Deliver Tier 2 and Tier 3 assistance for standard software packages.

• Implement Tier 3 and select Tier 4 information systems while providing user training.

• Set up and offer support for specialized systems, including warehouse systems.

• Oversee company software updates and new releases, recommending migrations as needed.

• Keep track of new software releases that may be beneficial to the company and suggest purchases.

• Refresh the validation status of information systems in compliance with CFR 21 Part 11.

• Analyze project-specific IT equipment supplied by clients, conduct user training, and offer ongoing support.

• Perform regular technical audits across company departments to ensure adherence to PSI standards for specialized equipment and Tier 3–4 systems.

• Diagnose issues with enterprise applications.

• Engage in testing and implementation activities to facilitate seamless business operations.

⛳️ Requirements

• Bachelor's degree or diploma in Computer Science or IT.

• Strong technical foundation.

• Experience in supporting business applications, software platforms, or enterprise systems.

• Previous exposure to systems analysis is advantageous.

• Familiarity with Jira Service Desk and Confluence or similar tools is a plus.

• Knowledge in systems development and systems validation is beneficial.

• Proficiency in crafting SQL queries.

• Experience in testing, including the preparation of test cases and execution of test scripts, is a plus.

• Exceptional communication and teamwork abilities.

• Strong analytical capabilities.

• A proactive attitude and eagerness to work in a customer-centric service environment.

🏝️ Benefits

• Stable, privately-owned company, experiencing organic growth since 1995.

• Comprehensive induction program.

• Technical and industry-specific training for an optimal onboarding experience and ongoing development.

• A variety of projects, including web and desktop applications, ERP systems, BPM systems, document management systems, and AI initiatives.

• A friendly and encouraging atmosphere within a dedicated team.

• An international work environment with colleagues from around the globe.

• Opportunities to see the impact of your work quickly.