Systems Engineer – Enterprise Applications Support

This is a fully remote position, open to applicants in Estonia.

📋 Description

• Deliver Tier 2 and Tier 3 support for off-the-shelf software solutions.

• Install Tier 3 and certain Tier 4 information systems while providing user training.

• Set up and maintain specialized systems, such as dedicated warehouse systems.

• Oversee company software updates and new software releases, recommending migrations when appropriate.

• Keep track of new software releases that may be of interest to the company and suggest purchases.

• Update the validation status for information systems governed by CFR 21 Part 11.

• Analyze project-specific IT equipment supplied by company clients, conduct necessary user training, and offer ongoing equipment support.

• Perform regular technical audits in company departments to ensure compliance with PSI standards for specialized equipment and Tier 3–4 systems.

⛳️ Requirements

• Bachelor's or Associate's degree with a specialization in Computer Science/IT.

• Strong technical expertise.

• Experience in supporting business applications, software platforms, or enterprise systems.

• Previous experience in systems analysis is advantageous.

• Familiarity with Jira Service Desk and Confluence or similar tools is a plus.

• Experience in systems development and validation is beneficial.

• Proficiency in creating SQL queries.

• Background in testing, including the preparation of test cases and execution of test scripts, is a plus.

• Excellent communication and collaboration abilities.

• Strong analytical capabilities.

• Willingness and enthusiasm to work in a service-oriented and customer-centric environment.

🏝️ Benefits

• Comprehensive induction program.

• Technical and industry-related training for optimal onboarding and ongoing development.

• Supportive and friendly atmosphere within a dedicated team.

• International work environment with colleagues from around the globe.

• Opportunities to quickly witness the impact of your contributions.

• Stable, privately-owned company that has been growing organically since 1995.

• Diverse projects, including web and desktop applications, ERP systems, BPM systems, document management systems, AI initiatives, and more.