Systems Engineer – Enterprise Applications Support

This is a fully remote position, open to applicants in Estonia.

📋 Description

• Assist with off-the-shelf software packages at both Tier 2 and Tier 3 levels.

• Carry out installations of Tier 3 and select Tier 4 information systems, alongside conducting user training.

• Manage the installation and support of specialized systems, including unique warehouse systems.

• Oversee company software updates and new software releases, recommending migrations as required.

• Keep track of new software releases that could benefit the company and suggest potential purchases.

• Update the validation status of CFR 21 Part 11 relevant to information systems.

• Analyze project-specific IT equipment supplied by clients, deliver necessary user training, and offer ongoing equipment support.

• Conduct regular technical audits across company departments to ensure compliance with PSI standards regarding specialized equipment and the use of Tier 3–4 systems.

• Provide technical support for enterprise applications, troubleshoot application-related issues, and engage in testing and implementation activities.

⛳️ Requirements

• A degree from a University or College, specializing in Computer Science/IT.

• A robust technical background.

• Experience in supporting business applications, software platforms, or enterprise systems.

• Previous experience in systems analysis is advantageous.

• Familiarity with Jira Service Desk and Confluence or similar tools is a plus.

• Experience in systems development and validation is beneficial.

• Proficiency in creating SQL queries.

• Background in testing, including the preparation of test cases and execution of test scripts, is a plus.

• Exceptional communication and collaboration skills.

• Strong analytical abilities.

• A willingness and eagerness to work in a service-oriented and customer-centric environment.

🏝️ Benefits

• Comprehensive induction program.

• Technical and industry-related training for an effective start and ongoing development.

• A variety of projects including web and desktop applications, ERP systems, BPM systems, document management systems, AI initiatives, and more.

• A friendly and supportive atmosphere within a dedicated team.

• An international work environment, with colleagues from around the globe.

• Opportunities to rapidly see the outcomes of your efforts.