Systems Engineer – Enterprise Applications Support

This is a fully remote position, open to applicants in Australia.

📋 Description

• Deliver Tier 2 and Tier 3 assistance for off-the-shelf software solutions.

• Set up Tier 3 and certain Tier 4 information systems while providing user training.

• Install and maintain specialized systems, including unique warehouse systems.

• Keep track of company software updates and new software releases, recommending migrations when necessary.

• Monitor new software releases of potential interest to the company and suggest purchases.

• Refresh validation status of information systems relevant to CFR 21 Part 11.

• Analyze project-specific IT equipment provided by clients, conduct necessary user training, and offer ongoing equipment support.

• Perform regular technical audits in company departments to ensure compliance with PSI standards regarding specialized equipment and Tier 3-4 usage.

⛳️ Requirements

• Bachelor's or College degree in Computer Science or IT-related field.

• Strong technical foundation.

• Experience in supporting business applications, software platforms, or enterprise systems.

• Previous experience in systems analysis is an advantage.

• Familiarity with Jira Service Desk and Confluence or similar tools is beneficial.

• Experience in systems development and validation is a plus.

• Proficiency in creating SQL queries.

• Background in testing, including preparing test cases and executing test scripts, is advantageous.

• Exceptional communication and teamwork abilities.

• Strong analytical skills.

• Willingness and enthusiasm to work in a service-oriented, customer-focused environment.

🏝️ Benefits

• Stable, privately-owned company that has been organically growing since 1995.

• Comprehensive induction program.

• Technical and industry-related training for optimal onboarding and ongoing development.

• Diverse project opportunities including web and desktop applications, ERP systems, BPM systems, document management systems, AI initiatives, and more.

• Supportive and friendly atmosphere within a dedicated team.

• International work environment with colleagues from around the globe.

• Opportunities to quickly witness the impact of your contributions.