Systems Engineer – Enterprise Applications Support

This is a fully remote position, open to applicants in Australia.

📋 Description

• Deliver Tier 2 and Tier 3 support for commercial software solutions.

• Implement Tier 3 and select Tier 4 information systems.

• Facilitate user training for deployed information systems.

• Install and provide support for specialized systems, including warehouse systems.

• Oversee company software updates and new version releases.

• Advise on the migration to updated software versions when needed.

• Monitor new software releases that could benefit the company and suggest purchases.

• Update validation statuses for information systems subject to CFR 21 Part 11.

• Analyze project-specific IT equipment supplied by clients.

• Conduct necessary user training and offer ongoing support for equipment.

• Perform regular technical audits across company departments.

• Ensure compliance with PSI standards for specialized equipment and Tier 3–4 systems.

⛳️ Requirements

• Bachelor’s or Associate’s degree in Computer Science/IT or a related field.

• Strong technical foundation.

• Experience in supporting business applications, software platforms, or enterprise systems.

• Previous experience in systems analysis is advantageous.

• Familiarity with Jira Service Desk and Confluence or comparable tools is a plus.

• Experience in systems development and validation is a bonus.

• Proficiency in creating SQL queries.

• Background in testing, including the preparation of test cases and execution of test scripts, is a plus.

• Exceptional communication and collaboration abilities.

• Strong analytical skills.

• Willingness and enthusiasm to work in a service-oriented and customer-centric environment.

🏝️ Benefits

• Stable, privately-held organization that has been growing organically since 1995.

• Comprehensive induction program.

• Technical and industry-specific training for an effective start and ongoing development.

• A variety of projects including web and desktop applications, ERP systems, BPM systems, document management systems, AI initiatives, and more.

• A friendly and supportive environment within a dedicated team.

• An international setting with colleagues from around the globe.

• Opportunities to quickly witness the impact of your work.

• Option for remote work.