Systems Engineer – Enterprise Applications Support

This is a fully remote position, open to applicants in Australia.

📋 Description

• Deliver Tier 2 and Tier 3 support for commercial software applications.

• Install Tier 3 and select Tier 4 information systems.

• Facilitate user training sessions.

• Install and provide support for specialized systems, including unique warehouse systems.

• Monitor software updates and new releases, recommending migrations as appropriate.

• Track new software pertinent to the company and suggest purchases.

• Update validation status for information systems in accordance with CFR 21 Part 11.

• Analyze project-specific IT equipment supplied by clients.

• Conduct necessary user training and offer ongoing equipment support.

• Perform regular technical audits across company departments to ensure compliance with PSI standards for specialized equipment and Tier 3-4 systems.

• Offer technical support for enterprise applications, troubleshoot application issues, and engage in testing and implementation activities.

⛳️ Requirements

• Bachelor's or Associate's degree with a focus on Computer Science or IT.

• Strong technical foundation.

• Experience in supporting business applications, software platforms, or enterprise systems.

• Previous experience in systems analysis is advantageous.

• Familiarity with Jira Service Desk and Confluence or similar tools is a plus.

• Experience in systems development and validation is a bonus.

• Proficient in creating SQL queries.

• Background in testing, including developing test cases and executing test scripts, is a plus.

• Exceptional communication and collaboration abilities.

• Strong analytical capabilities.

• Willingness and enthusiasm to work in a service-oriented and customer-focused environment.

🏝️ Benefits

• Established, privately-owned company, consistently growing since 1995.

• Comprehensive induction program.

• Technical and industry-related training for optimal onboarding and ongoing development.

• Varied projects including web and desktop applications, ERP systems, BPM systems, document management systems, and AI initiatives.

• Supportive and friendly atmosphere within a dedicated team.

• International work environment with colleagues from around the globe.

• Opportunities to quickly witness the impact of your contributions.