Systems Engineer – Enterprise Applications Support

This is a fully remote position, open to applicants in Australia.

📋 Description

• Deliver Tier 2 and Tier 3 assistance for commercially available software packages.

• Set up Tier 3 and select Tier 4 information systems while providing user training.

• Install and maintain specialized systems, including warehouse management systems.

• Oversee software updates and new software releases, recommending migrations as necessary.

• Monitor new software releases that could benefit the company and suggest purchases.

• Update the validation status of information systems in accordance with CFR 21 Part 11.

• Analyze project-specific IT equipment supplied by clients, offer user training, and provide equipment support.

• Perform regular technical audits to ensure compliance with PSI standards for specialized equipment and Tier 3–4 systems.

⛳️ Requirements

• Bachelor’s or Associate’s degree in Computer Science/IT or a related field.

• Strong technical foundation.

• Experience in supporting business applications, software platforms, or enterprise systems.

• Previous experience in systems analysis is an advantage.

• Familiarity with Jira Service Desk and Confluence or similar tools is a plus.

• Experience in systems development and validation is beneficial.

• Proficient in creating SQL queries.

• Background in testing, including the preparation of test cases and execution of test scripts, is a plus.

• Exceptional communication and collaboration skills.

• Strong analytical capabilities.

• Willingness and enthusiasm to work in a service-oriented and customer-focused environment.

🏝️ Benefits

• Comprehensive induction program.

• Technical and industry-related training for an effective start and ongoing growth.

• Supportive and friendly atmosphere within a dedicated team.

• International work environment with colleagues from around the globe.

• Opportunities to quickly witness the impact of your contributions.