Systems Engineer, Advisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a technical expert for designated enterprise applications and infrastructure services, encompassing Microsoft 365, Active Directory, Entra ID, monitoring and observability platforms, patch management services, Azure AVD/VDI, certificate lifecycle oversight, and identity-related services.

• Offer technical guidance and support for service design, implementation, lifecycle management, operational readiness, integration planning, supportability, security alignment, and continuous enhancement.

• Sustain inventories and documentation for third-party applications and software tools utilized by software engineering teams.

• Collaborate with software engineering, product management, architecture, security, procurement, vendor management, service desk, operations, and business teams.

• Define service dependencies, architectural standards, technical handoffs, escalation paths, ownership boundaries, operational readiness expectations, and lifecycle plans.

• Convert service standards into operational procedures, runbooks, ticket workflows, monitoring responses, patching schedules, certificate renewal tasks, and standardized support practices.

• Coordinate technical initiatives, infrastructure service modifications, upgrades, deployments, certificate renewals, access changes, monitoring enhancements, maintenance windows, and remediation efforts.

• Identify opportunities for utilization, feature adoption, process improvement, automation, optimization, and rationalization.

• Maintain service documentation, application inventories, integration notes, ownership records, vendor contacts, support procedures, license and renewal details, upgrade plans, technical diagrams, and knowledge-base articles.

• Serve as an escalation resource for incidents, recurring issues, service degradation, application risks, vendor support concerns, lifecycle issues, and technical debt.

• Provide peer guidance, knowledge sharing, standards reinforcement, and escalation support.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Information Systems, or a related field, or an equivalent combination of education, technical experience, and enterprise service experience.

• Over 5 years of experience in systems engineering, infrastructure services, enterprise application services, technical service management, software tooling administration, or a relevant enterprise IT role.

• Experience acting as a technical contributor, service owner, escalation resource, or knowledgeable resource for enterprise services, platforms, tools, or application service capabilities.

• Solid working knowledge of Microsoft 365, Active Directory, Entra ID, Windows Server services, identity lifecycle processes, access administration, group policy concepts, service delivery practices, and enterprise collaboration and identity services.

• Proven experience coordinating patching, monitoring, alerting, observability, certificate lifecycle management, Azure AVD/VDI services, endpoint or infrastructure service dependencies, operational readiness, recurring maintenance processes, and production support activities.

• Experience in maintaining inventories of third-party applications, engineering tools, SaaS platforms, or vendor-supported software, including ownership records, usage context, vendor contacts, support agreements, renewal timelines, version status, upgrade planning, and documentation requirements.

• Capable of understanding, documenting, and explaining how infrastructure services, third-party applications, software engineering tools, integrations, and vendor platforms support company products, services, development workflows, security requirements, and operational processes.

• Experience managing incident response, escalation coordination, change records, implementation planning, service requests, operational documentation, service catalogs, application inventories, and technical risk using IT service management platforms like Jira Service Management.

• Familiarity with monitoring, reporting, analytics, utilization, or observability tools such as DataDog, SolarWinds, Azure Monitor, Microsoft 365 admin reporting, SaaS administration portals, or similar platforms.

• Ability to prioritize competing technical and operational demands and communicate effectively with leadership, technical teams, vendors, and business stakeholders.

• Strong written and verbal communication skills.

• Preferred: Experience with Azure Virtual Desktop, Nerdio, Microsoft 365, Active Directory, Entra ID, Okta, Exchange Online, Teams, SharePoint, OneDrive, group policy, privileged access, account lifecycle processes, PowerShell, scripting and automation tools, software asset management, vendor governance, tool rationalization, license optimization, application lifecycle planning, regulated environments, and relevant industry certifications such as Microsoft, Cisco, AWS, VMware, Nutanix, NetApp, Check Point, or ITIL.

🏝️ Benefits

• Eligibility for an annual cash bonus.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Life insurance coverage.

• Participation in a 401(k) plan.