Systems Coordinator – Salesforce

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Lead the establishment and continuous development of the strategic vision for the Salesforce Service Cloud and Marketing Cloud platforms, harmonizing the requirements of the Customer Service and Marketing business units while ensuring both technical and business alignment;

• Directly manage internal technical teams and vendors responsible for developing, configuring, and maintaining Salesforce solutions, ensuring delivery capability and technical excellence;

• Provide matrixed guidance and alignment to the Product Owners (POs) for Customer Service and Marketing, ensuring that product backlogs align with the platform evolution strategy, established architecture, and Salesforce Center of Excellence (CoE) best practices;

• Encourage and lead experimentation and prototyping initiatives for new Salesforce technologies and features, leveraging the technical team to explore innovative solutions to business challenges;

• Ensure effective integration and collaboration between business teams (led by the POs) and technical teams/vendors, facilitating communication and optimizing the value delivery flow;

• Establish and maintain architecture, development, and governance standards on Salesforce platforms, acting as the technical steward for Service Cloud and Marketing Cloud solutions;

• Oversee the technical performance of the platforms and the quality of squad deliveries, implementing metrics and processes for continuous improvement in performance and operational efficiency;

• Keep up-to-date with the Salesforce ecosystem (Service Cloud, Marketing Cloud, etc.) and market trends, sharing this knowledge with POs, technical teams, and business units;

• Assist in managing dependencies, technical risks, and resolving impediments impacting the deliveries of the Customer Service and Marketing squads;

• Report consolidated progress on innovation initiatives, the technical status of the platforms, and the results achieved to the Salesforce CoE leadership and the Customer Service and Marketing business units;

• Inspire, motivate, and develop technical teams while supporting the professional growth of POs, focusing on cultivating a collaborative, high-performance environment;

• Understand YDUQS’s business objectives and challenges, translating them into technological solutions that provide real value to students and business units;

• Possess excellent verbal and written communication skills, able to clearly articulate complex ideas to both technical and non-technical audiences (POs, leadership) and negotiate solutions and priorities;

• Identify, analyze, and effectively resolve complex problems—both technical and process-related—proactively making data-driven decisions;

• Exhibit a hands-on approach, actively seeking improvement, innovation, and problem resolution opportunities without requiring constant direction;

• Adapt swiftly to changing scenarios, priorities, and technologies, maintaining composure and focus under pressure;

• Demonstrate a strong commitment to delivering value, consistently seeking to optimize efficiency, productivity, and, most importantly, enhance the experience for students and business units;

⛳️ Requirements

• Bachelor’s degree in a technology-related field (Computer Science, Computer Engineering, Software Engineering) or similar areas;

• A specialization in project and/or product management is considered an advantage;

• Proven experience with Salesforce: not only as a user but possessing deep technical knowledge in Service Cloud and Marketing Cloud, including advanced configurations, automations, integrations, and development best practices;

• Experience in leading technical teams (even small ones) or managing complex projects/products where influencing stakeholders and coordinating multiple workstreams were critical;

• Salesforce certifications: certifications such as Service Cloud Consultant, Marketing Cloud Administrator/Consultant, Platform App Builder or even Architect validate knowledge and technical expertise on the platform;

• Experience with Agile methodologies: hands-on experience leading teams (squads) in agile environments (Scrum, Kanban) is essential, as the role involves direct management of technical teams and guidance of POs;

• People leadership and management: demonstrated ability to motivate, develop, and manage technical teams, as well as negotiate and align expectations with business areas;

🏝️ Benefits

• Tuition scholarships of up to 100% for employees, legal dependents, and family members (parents and siblings), allowing for up to three simultaneous scholarships;

• Health insurance with full subsidy for the employee and partial subsidy for their family, with employee co-payment responsibility;

• Optional dental assistance to support your oral health;

• Meal Allowance or Food Voucher with various options tailored to your needs;

• Wellhub or Totalpass for flexible gym options;

• Wellz, a platform focused on employees’ mental and emotional health offering various types of support, including access to online individual therapy;

• Well-being and benefits club with a dedicated program and exclusive perks;

• Flexible dress code to promote our diversity;

• Life insurance;

• SESC agreement/convention;

• Corporate University available on our exclusive portal, Educare;

• Growth opportunities—currently, over 60% of job openings are filled through internal selection processes.

• Birthday Day Off.