Systems Analyst, SaaS Operations, Assistant Vice President - 2

This is a fully remote position, open to applicants in Ireland, +1 more country.

📋 Description

• Oversee the management of Charles River IMS systems for a variety of clients as part of the Charles River Software as a Service offerings.

• Deliver expert-level remote management, administration, and support for client production Charles River IMS solutions.

• Assist clients in maximizing their use of the system.

• Manage user accounts and permissions.

• Execute parameter configuration modifications.

• Monitor system uptime and performance.

• Optimize application and database performance.

• Oversee and support daily operational processing.

• Implement Charles River IMS and database software patches.

• Conduct Charles River IMS version upgrades.

• Provide assistance with problem support and resolution.

• Support Business Continuity and Disaster Recovery initiatives.

• Ensure a smooth transition for new clients into production operations in collaboration with Charles River colleagues.

• Collaborate with vendors to provide an integrated service experience for clients.

• Contribute to the development, refinement, enhancement, and continuous improvement of services.

• Research, implement, and utilize third-party tools to enhance, automate, and streamline service delivery.

⛳️ Requirements

• Experience in Financial Services Investment Management, Trading, or similar systems is highly desirable (e.g., Charles River IMS).

• Demonstrated ability to collaborate with various internal departments to provide exceptional customer service.

• Experience with MS SQL Server, Oracle, and/or Sybase database configuration, operations, and basic administrative tasks.

• Familiarity with servers, operating systems, networks, scripting, XML, programming languages, job scheduling software, system monitoring tools, and disaster recovery/business continuity is preferred.

• Strong customer service skills, technical troubleshooting capabilities, along with excellent interpersonal, verbal, and written communication skills.

• Bachelor’s degree in a technical or analytical field such as Computer Science, IT, Financial Engineering, Engineering, Science, Economics, Mathematics, or Statistics is preferred.

• At least 3 years of relevant industry experience.

• Willingness to provide periodic out-of-hours support and/or weekend work.

• Occasional travel to client sites may be necessary.

🏝️ Benefits

• Competitive and comprehensive benefits packages.

• Generous medical care options.

• Insurance and savings plans.

• Flexible Work Program.

• Opportunities for professional development.

• Educational support initiatives.

• Resources to help balance professional and personal life.

• Paid volunteer days.

• Matching gift program.

• Employee networks.

• Inclusive development opportunities.

• Flexible work-life support.