Systems Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver technical assistance to users and oversee user account management

• Identify and resolve application-related issues

• Create clear, concise, and informative bug reports

• Manage service requests, including database exports/imports and ensuring data quality

• Allocate and prioritize tickets

• Evaluate, identify, and document opportunities for enhancing applications and support workflows

• Enhance the data quality and usability of applications

• Relay user feedback to the Product Management team

• Assist in the creation of the support knowledge base and user documentation compilation

• Partner with Product Management, Developers, the Quality Assurance team, and business collaborators

⛳️ Requirements

• A Bachelor’s degree in Computer Science, Information Systems, Software Engineering, Business Administration with a focus on IT, Data Analytics, or Information Technology

• Familiarity with Oracle databases and SQL, along with basic PL/SQL knowledge

• Proficiency in Microsoft Excel

• Minimum of one year of experience in CRM support

• Advanced or fluent proficiency in English is mandatory

🏝️ Benefits

• Remote work flexibility

• Opportunities for professional development and growth with ANDRITZ