Systems Administrator – Enablement Technology

This is a fully remote position, open to applicants in Florida, +14 more states.

📋 Description

• Act as the main administrator for the Learning Management System and associated learning technologies.

• Ensure the platform remains stable, secure, performant, and user-friendly.

• Configure, maintain, and enhance platform settings, user roles, permissions, governance standards, and data integrity processes.

• Lead the design, execution, and improvement of learning programs, workflows, automations, and platform capabilities.

• Oversee system integrations, authentication services, SSO, SAML, SCIM provisioning, and identity management solutions.

• Collaborate with business stakeholders, program managers, technical teams, and vendors to collect requirements and provide scalable technology solutions.

• Monitor the health of the platform and resolve system issues as they arise.

• Work with vendors to address technical obstacles and implement product enhancements.

• Create and maintain reporting, dashboards, analytics, and performance metrics.

• Deliver actionable insights and support data-driven decision-making processes.

• Assess and implement AI-enabled learning technologies, automation tools, and emerging solutions.

• Enhance operational efficiency, learner engagement, and overall user experience.

• Assist in sales enablement, customer training, partner education, onboarding, certification, and organizational learning initiatives.

• Support a global user base and collaborate with cross-functional teams across various regions.

⛳️ Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Systems, or a related discipline, or equivalent professional experience.

• Over 3 years of practical experience in administering enterprise software platforms such as LMS, enablement platforms, CRM, CMS, knowledge management systems, or similar applications.

• Proficiency in managing user access, permissions, platform configuration, governance, troubleshooting, data quality, and lifecycle management processes.

• Strong understanding of authentication technologies and enterprise identity management, including SSO, SAML, SCIM, provisioning workflows, and Microsoft Entra ID.

• Familiarity with APIs, webhooks, integrations, automation platforms, and workflow management tools used in enterprise software environments.

• Working knowledge of HTML and CSS for platform customization, branding, and enhancing user experience.

• Experience with reporting, dashboards, analytics, Google Analytics, and using data to drive platform adoption and continuous improvement.

• Excellent communication, project management, analytical, and problem-solving skills.

• Ability to manage multiple priorities and collaborate effectively with stakeholders, vendors, and cross-functional teams.

• Must reside in the United States.

• Availability primarily during Eastern Time business hours is required.

• Must maintain a dedicated home office or professional workspace that is reliable, secure, and free from distractions.

• Capability to participate in video conferences, training sessions, and stakeholder meetings with minimal interruptions during working hours.

🏝️ Benefits

• Comprehensive, multi-carrier medical, dental, and vision benefits.

• 401(k) with matching contributions.

• Employee Share Purchase Plan.

• Wellness platform offering incentives.

• Subscription to the Headspace app.

• Employee Assistance and Time-off Programs.

• Short- and Long-Term Disability Insurance.

• Life and Accidental Death Insurance.

• Critical Illness Insurance.

• Hospital Indemnity coverage.

• Bonding and family care leaves.

• Adoption and surrogacy benefits.

• Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts.

• Annual Paid Time Off.

• Up to two days of paid leave each to participate in Employee Resource Groups.

• Up to two days of paid leave each to volunteer with a charity of your choice.

• Annual incentive bonus.

• Home-based work arrangement.