System Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the complete production project setup in Phoenix OneCase, which includes establishing portfolio/program/project structure, managing obligated funding, defining the period of performance, branding, and configuring project-level settings.

• Create data-driven application forms that incorporate conditional logic, validation rules, repeating question blocks, option sets, and help text.

• Set up application workflows, stages, statuses, dependencies, reasons for denial and withdrawal, QAQC queues, and assignment protocols.

• Manage roles and permissions, which encompasses field-level and feature-level access, Azure AD-synced user provisioning, and policies for applicant accounts.

• Test configurations in sandbox environments using test applications and pre-loaded data prior to promoting to production.

• Construct demo and proof-of-concept environments utilizing reusable configuration templates.

• Sustain reusable template configurations for various common program types.

• Address configuration issues, document solutions, and keep configuration records updated.

• Work in conjunction with the Product Owner, business analysts, and program teams to convert requirements into platform configurations.

• Report development gaps to the product backlog.

• Provide backup support for the Configuration Lead when necessary.

• Advocate for accessibility (ADA/WCAG) and practices aligned with SOC 2.

⛳️ Requirements

• A Bachelor's degree in information systems, business administration, public administration, or a related field; equivalent experience will also be considered.

• A minimum of 3 years of experience in administering and configuring a SaaS or low-code/no-code business platform, including forms, workflows, and role/permission setups.

• Proven ability to translate business and program requirements into effective platform configurations without the need for custom coding.

• Experience in managing configurations across both sandbox and production environments, utilizing structured testing and validation methodologies.

• Strong documentation skills and the ability to manage setup checklists, configuration records, and change logs in complex multi-program environments.

• Proficiency in active listening, posing clarifying questions, and transforming detailed program or stakeholder requirements into precise, functional configurations.

• Ability to navigate between disciplined production-level changes and rapid turnaround demo builds.

• Experience with grants management platforms, HUD CDBG-DR or other federal disaster recovery initiatives, or government case-management systems is advantageous.

• Familiarity with Azure AD user administration, payment gateway setups, and basic HTML for letter and notification templates is a plus.

• Experience supporting sales engineering, client demonstrations, or proof-of-concept projects is beneficial.

• Knowledge of Azure DevOps is an advantage.

• Exposure to WCAG and SOC 2 compliance standards is a plus.

• Candidates must be eligible to work for any employer in the United States without restrictions indefinitely.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance

• 401(k) Retirement Plan

• Health Savings Account (HSA)

• Flexible Spending Account (FSA)

• Life, AD&D, short-term, and long-term disability coverage

• Opportunities for professional and personal development

• Generous paid time off

• Commuter and wellness benefits