Systems Administrator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee, sustain, and offer advanced assistance for essential IT systems, including Google Workspace, Slack, remote desktop environments, and critical business applications.

• Provide Level 2 and Level 3 technical support by diagnosing and resolving issues related to hardware, software, networks, applications, and user access.

• Assist approximately 150 staff members across various locations, ensuring that IT support requests are prioritized and addressed promptly and professionally.

• Manage the entire user lifecycle, encompassing account provisioning, permissions management, onboarding, offboarding, and access security.

• Configure, maintain, and troubleshoot business applications, including booking systems, practice management systems, and other operational platforms.

• Offer end-user guidance, training, and support for systems, applications, and remote access tools.

• Collaborate with third-party software vendors, service providers, and support partners to resolve technical issues and coordinate system updates.

• Monitor system performance, security, and reliability through proactive support, patch management, backups, documentation, and process enhancement.

• Serve as the primary point of contact for day-to-day IT support, managing competing support requests and identifying recurring issues.

• Implement long-term solutions to enhance system stability, user experience, access control, and operational efficiency.

• Maintain precise IT documentation, user records, system notes, vendor information, access records, and support procedures.

• Foster continuous improvement across IT processes, system administration, documentation, security, and user support.

• Execute other relevant duties as required.

⛳️ Requirements

• At least 5+ years of experience in systems administration, infrastructure support, IT support, or a comparable senior technical support role.

• Practical experience in administering Google Workspace, Slack, Microsoft Windows environments, remote desktop solutions, user identity and access management, and endpoint support.

• Proven ability to deliver Level 2 and Level 3 technical support and independently troubleshoot complex hardware, software, networking, access, and application issues.

• Experience in supporting cloud-based business applications and coordinating with third-party software vendors.

• Familiarity with managing user onboarding, offboarding, account provisioning, permissions, and access security.

• Knowledge of endpoint support, remote desktop environments, system maintenance, patch management, backups, IT documentation, and support procedures.

• Capability to assist non-technical users and convey technical concepts in simple terms.

• Excellent communication skills for managing support requests, vendor interactions, system updates, and stakeholder expectations.

• Ability to work autonomously in a fully remote, independent IT role.

• Proactive, responsive, and solution-oriented approach focused on system reliability and user experience.

🏝️ Benefits

• Work from home

• Mon - Fri 7:00 AM – 4:00 PM PHT (adjustments will be made for daylight saving time)

• HMO with 2 free dependents and medical reimbursements

• Government-mandated benefits

• Opportunities to collaborate with leading companies in Australia and beyond

• Training programs for career development

• Engaging company outings, team activities, and wellness sessions

• Supportive, inclusive culture

• Dedicated managers focused on your growth and success

• Competitive pay and benefits

• Additional entitlements

• Structured career development programs

• Equal opportunity workplace

• Cultural diversity and inclusive workplace