System Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist customers with their server and network environments as part of Logicalis’ 24x7x365 operations team.

• Manage detection, incident, requested item, problem, and change tickets for monitored devices and resources.

• Diagnose and perform break/fix tasks, server/software updates, and feature improvements.

• Provide support for Windows, Linux, and Unix servers, Cisco networking devices, and overall IT infrastructure.

• Address and resolve customer issues utilizing technology tools, procedures, training, service offerings, and SLAs.

• Develop and maintain technical and process documentation.

• Adhere to customer-specific ITIL incident, problem, and change management processes.

• Keep up-to-date with core service offerings and SLAs.

• Assist customers and broaden service offerings to existing clients.

• Respond promptly to requests from multiple customers and Logicalis Account Executives.

⛳️ Requirements

• High School diploma or GED.

• At least 2 years of experience across various technologies.

• Proficient in Windows Server administration, including versions 2012, 2016, and 2019, Active Directory, and Group Policy.

• Experience in Linux Server administration.

• Familiarity with clustering technologies such as Citrix and VMware.

• Knowledge of backup solutions, including NetBackup, Veeam, and Azure Recovery Services Vaults.

• Experience with network technologies including Cisco, switch/route, ASA, SD-WAN, IPT, and UCCX.

• Exposure to IBM Technologies, including AIX or IBMi.

• Experience in Microsoft Azure administration, including Azure Virtual Desktop and Azure Active Directory.

• Proficiency in Microsoft 365 Administration.

• Familiarity with an ITIL-based incident tracking system, such as Service-Now.

• Understanding of network and server monitoring tools and technologies.

• Skilled in the use of Microsoft Office applications.

• Relevant certifications include MCP, MCITP, RHCSA, LCA, CCNA, AZ-104, CompTIA A+, and CompTIA Network+.

• Capability to perform tasks and troubleshoot with minimal supervision and urgency.

• Ability to multitask and prioritize effectively to meet critical SLA deadlines.

• Excellent customer service and interpersonal skills.

• Strong verbal, written, and technical/business communication skills.

• Ability to manage requests from multiple customers and Account Executives in a timely manner.

• Capability to meet the physical demands of the role, including sitting or standing, using hands and arms, and occasionally moving, climbing, stooping, kneeling, crouching, crawling, or lifting up to 10 pounds.

🏝️ Benefits

• The LogicalisUS Benefits Summary is available, but individual benefits are not specified in this posting.