L2 System Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver comprehensive L2 technical support for a distinguished client.

• Sustain enterprise infrastructure across both Windows and Linux environments.

• Oversee server infrastructure and resolve complex technical challenges.

• Offer advanced desktop and infrastructure assistance.

• Administer Windows Server, including managing Active Directory.

• Execute Linux system administration, shell scripting, and system upkeep.

• Diagnose and maintain server hardware.

• Troubleshoot network issues, including TCP/IP, DNS, DHCP, and VLANs.

• Support VMware vSphere and Hyper-V virtualization platforms.

• Conduct backup and recovery operations.

• Manage patches and ensure security compliance.

• Monitor system performance and optimize systems accordingly.

• Resolve and escalate ITSM tickets as necessary.

• Provide workstation software break-fix support for both Windows and Linux clients.

• Carry out IMAC operations within enterprise environments.

• Image and deploy systems using automated tools.

• Oversee asset lifecycle and maintain inventory control.

• Support enterprise printers and peripheral devices.

• Deliver technical support at the Client Center (Tech Bar).

• Diagnose and replace hardware as needed.

• Troubleshoot network connectivity and manage cabling effectively.

• Maintain system documentation and uphold security protocols.

⛳️ Requirements

• A minimum of 2 years of experience in system administration or L2 technical support.

• Practical experience with Windows Server environments and Active Directory.

• Familiarity with Linux system administration and command-line operations.

• Experience with VMware or Hyper-V virtualization technologies.

• Knowledge of network troubleshooting and TCP/IP fundamentals.

• Proficiency with IT ticketing systems and ITSM processes.

• Understanding of enterprise backup and recovery protocols.

• Familiarity with change management and incident management frameworks.

• Strong documentation abilities and technical communication skills.

• U.S. citizenship is required due to government contract stipulations.

• Preferred qualifications include: CompTIA A+, Network+, or Security+ certification.

• Preferred: Microsoft certifications such as MCSA, MCSE, or Azure fundamentals.

• Preferred: Linux certifications like CompTIA Linux+ or RHCSA.

• Preferred: Proficiency in Python, PowerShell, and Bash scripting.

• Preferred: Familiarity with AWS, Azure, or hybrid cloud environments.

• Preferred: ITIL Foundation certification.

• Preferred: Experience with monitoring tools.

• Preferred: Knowledge of Ansible, Puppet, or Chef configuration management tools.

• Preferred: Expertise in enterprise inventory control systems.

• Preferred: Experience with RingCentral CX/EX administration.

• Excellent written and verbal communication skills.

• Ability to work independently while valuing teamwork.

• Strong problem-solving capabilities.

🏝️ Benefits

• Continuous learning and development opportunities.

• A diverse range of benefits available to eligible employees related to health, retirement, professional growth, and more.

• A virtue-centered team with supportive colleagues.