System Implementation Specialist

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Schedule and execute system installations, add-ons, and site surveys in alignment with customer needs and technical specifications.

• Ensure all systems adhere to Mindray’s performance and quality benchmarks through thorough testing.

• Offer advanced on-site assistance for complex or escalated service issues that exceed the capabilities of local service representatives.

• Provide after-hours phone support to help customers, service representatives, and clinical staff resolve technical issues—delivering prompt solutions to reduce downtime.

• Organize and carry out system updates and upgrades as necessary.

• Keep precise and comprehensive documentation for all service and installation activities in accordance with Mindray’s Quality System and Administrative policies.

• Work collaboratively with cross-functional teams—including Service Management, Technical Support, and Clinical Education—to achieve project milestones and fulfill customer requirements.

⛳️ Requirements

• Associate degree (minimum) or equivalent in electronics, instrumentation, or computer technology; Bachelor’s degree is preferred.

• Experience with telemetry or RF systems (at least one year preferred).

• Familiarity with Microsoft Windows OS and IT networking concepts.

• Strong technical proficiency in system design, installation, troubleshooting, and repair of monitoring systems.

• Exceptional communication, organizational, and critical thinking skills.

• Customer-oriented, independent, and solutions-driven with a positive outlook.

• Valid driver’s license with a clean driving record.

🏝️ Benefits

• 401(k) with company match

• Tuition reimbursement

• Paid time off

• Disability coverage

• FSA/HSA options