Implementation Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee customer implementations in environments governed by GMP regulations, which includes project management, installations, documentation, and validation assistance.

• Provide training for core teams, engage in configuration tasks, and deliver training for end-users and administrators.

• Facilitate product demonstrations and conduct technical seminars, either on-site or remotely.

• Address software and associated hardware challenges for existing customers through on-site visits, phone consultations, emails, and remote sessions.

• Collaborate with clients to ensure the alignment of operational data, configurations, testing methods, and reports with their Quality Control Microbiology practices.

• Assist in the creation of documentation, training resources, and project plans.

• Juggle multiple projects and responsibilities at once, covering areas such as pre-sales scoping and transitions from sales to service.

⛳️ Requirements

• A Bachelor's degree, ideally in Life Sciences, Laboratory Systems, or Pharmaceutical IT.

• Strong written and verbal communication skills, along with client consulting and effective time-management abilities.

• Capability to operate independently while managing multiple ongoing projects.

• A minimum of 3 years’ experience in Quality Control microbiology or a related field.

• A degree in Biology, Microbiology, Chemistry, or a similar life-science discipline.

• Basic to intermediate familiarity with SQL Server, Oracle, Windows Server, Crystal Reports, Windows 10/11 administration, networking, software/testing lifecycle, or Azure DevOps.

• Over 3 years of experience in implementing software systems within regulated laboratory or pharmaceutical production settings (or software engineering expertise).

• A Bachelor's degree in Computer Science or a related IT discipline.

• Experience in implementing Quality Control systems (such as environmental monitoring, final release, and in-process control).

• Practical experience with one or more LIMS/laboratory software platforms like LabWare, LabVantage SQL*LIMS or Sapphire, ThermoFisher Sample Manager, Novatek NOVA LIMS, Velquest SmartLab, Waters Empower, Labtronics Nexxis ELN, or LIMSLink.

• A foundational understanding of scientific principles in biology, microbiology, or chemistry, with a desire to enhance domain expertise.

🏝️ Benefits

• Competitive health and wellness benefits (including medical, dental, and vision coverage).

• Retirement plan featuring a matching contribution from the company.

• Life insurance and disability/income protection policies.