System Implementation Specialist

📋 Description

• Schedule and conduct system installations, add-ons, and site surveys tailored to customer requirements and technical specifications.

• Ensure all systems comply with Mindray’s performance and quality standards through thorough testing procedures.

• Offer advanced on-site assistance for intricate or escalated service issues that exceed the capabilities of local service representatives.

• Provide after-hours phone support to help customers, service representatives, and clinical staff resolve technical issues—ensuring timely solutions to reduce downtime.

• Coordinate and execute system updates and upgrades as necessary.

• Keep detailed and accurate records of all service and installation activities in line with Mindray’s Quality System and Administrative policies.

• Collaborate with multidisciplinary teams—including Service Management, Technical Support, and Clinical Education—to meet project milestones and customer requirements.

⛳️ Requirements

• Minimum of an associate degree or equivalent in electronics, instrumentation, or computer technology; a bachelor’s degree is preferred.

• At least one year of experience with telemetry or RF systems is preferred.

• Familiarity with Microsoft Windows OS and IT networking concepts.

• Strong technical expertise in the design, installation, troubleshooting, and repair of monitoring systems.

• Exceptional communication, organizational, and critical thinking skills.

• Customer-centric, independent, and solutions-focused with a positive demeanor.

• Valid driver’s license with a clean driving record.

🏝️ Benefits

• 401(k) with company match

• Tuition reimbursement

• Paid time off

• Disability coverage

• FSA/HSA options