System Implementation Associate

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Assist with go-live procedures for hospital monitoring systems that have been installed and tested by a senior System Implementation Specialist.

• Execute system installations, enhancements, and updates in alignment with project plans, site assessments, and client specifications.

• Ensure systems comply with Mindray's performance and quality standards through testing conducted after installation.

• Provide on-site support for intricate issues that exceed the capabilities of local service representatives.

• Record service and installation actions in accordance with Mindray's administrative and quality protocols, including MDR and field corrections.

• Coordinate and implement system updates and configuration modifications.

• Engage in ongoing training to enhance advanced skills in technical areas, networking, and project management.

• Travel frequently to hospital settings and offer after-hours emergency assistance when necessary.

⛳️ Requirements

• Formal technical education through academic institutions, military service, or comparable experience.

• Basic knowledge of Wi-Fi and IT networking systems.

• Acquaintance with Microsoft Windows operating systems.

• Familiarity with Microsoft Office applications.

• Strong skills in troubleshooting and repairing monitoring systems.

• Excellent organizational, communication, and problem-solving capabilities.

• Customer-oriented mindset with a focus on professionalism and teamwork.

• Possession of a valid driver’s license and a clean driving record.

• Willingness to travel approximately 85% to hospital environments across different regions.

• Capability to access ceilings, areas beneath nurses’ stations, and various hospital infrastructure locations.

• Ability to lift up to 75 lbs. with or without assistance.

• Readiness to provide after-hours emergency support when required.

🏝️ Benefits

• 401(k) with company matching contributions.

• Tuition reimbursement programs.

• Paid time off benefits.

• Disability insurance coverage.

• Options for FSA/HSA accounts.

• Comprehensive benefits package.

• Competitive salary and compensation package.

• On-the-job training and mentorship opportunities.

• Continuous training in technical, networking, and project management skills.

• Opportunity for a home-based remote/field position.

• A supportive and collaborative work atmosphere.