System Engineer Manager, Information Technology

This is a fully remote position, open to applicants in New York.

📋 Description

• Act as the main point of contact for employee IT support, addressing device-related issues and access requests.

• Oversee onboarding and offboarding processes, managing account setup, permissions, hardware configurations, and access termination.

• Manage internal systems and SaaS platforms, ensuring user access, configuration, and routine troubleshooting are conducted.

• Supervise endpoint management for Windows, macOS, Google Workspace, and mobile devices.

• Assist in identity and access management functions, which include MFA, RBAC, account audits, and password/access hygiene practices.

• Keep track of asset and software inventories, as well as system documentation.

• Coordinate the procurement, licensing, renewals, and vendor support for IT tools and services.

• Aid in SOC 2 and related compliance initiatives through evidence gathering, access reviews, policy assistance, and control documentation.

• Provide support for cloud, endpoint, and security monitoring tools as required.

• Collaborate with HR, Finance, Operations, and leadership to fulfill employee lifecycle and technology requirements.

• Suggest and enact enhancements to internal IT processes, tools, and the overall employee experience.

• Refer complex security, networking, or infrastructure challenges to external partners or specialized support as necessary.

⛳️ Requirements

• A minimum of 8 years of experience in IT operations, systems engineering, IT support, or security operations.

• Proven experience in supporting internal employees within a remote or hybrid work environment.

• Strong preference for experience with SOC 2, access controls, endpoint security, and internal compliance procedures.

• Experience managing small IT environments with extensive hands-on responsibilities.

• Background in healthcare, life sciences, hospitality, or similarly regulated sectors is advantageous.

• Familiarity with endpoint tools, identity management tools, and SaaS administration.

• Proficiency in Windows, macOS, Linux, and mobile device management.

• Knowledge of tools such as JumpCloud, Intune, JAMF, Active Directory, Okta, DUO, or similar platforms.

• Comprehensive understanding of SOC 2 support activities, including access reviews and evidence collection.

• Basic knowledge of cloud and infrastructure security principles.

• Strong capabilities in troubleshooting and documentation.

• Experience with ticketing systems, asset management, and internal IT workflows.

• A strong emphasis on customer service and employee support.

• Exceptional communication skills and reliability in follow-through.

• Highly organized, proactive, and detail-oriented.

• Ability to work independently while managing multiple priorities.

• Practical, solutions-driven mindset with accountability.

• Bachelor’s degree preferred; equivalent professional experience will be considered.

• Preferred experience in leading or managing IT operations or security-related support functions.

• Certifications in cybersecurity, IT service management, or compliance are a plus.

• Background in supporting SOC 2, ISO 27001, HITRUST, HIPAA, or similar frameworks is highly desirable.

🏝️ Benefits

• Flexible remote work environment.

• Opportunity to play a pivotal role in a rapidly expanding, mission-driven organization.

• High-visibility role with significant impact, collaborating closely with HR and Operations.

• Chance to contribute to the establishment of the internal technology foundation that facilitates company growth.

• Opportunity to enhance systems and controls that support a fast-growing life sciences company.